• Me bank

    Me bank

    A low cost banking
    solution

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  • Our people,  our Vision

    Our people,
    our Vision

    We're meeting our
    members and
    sharing their
    stories

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  • Climate  Action 100+

    Climate
    Action 100+

    We're proud to be one of the global investors
    engaging the world’s largest emitting
    companies to act on climate change.

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  • A better insurance experience for you

    A better insurance
    experience for you

    From 1 January 2018, your insurance with us
    is moving to MLC Life Insurance, with premiums
    locked in for the next three years.

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  • How to be a  super woman

    How to be a
    super woman

    Vision Super member, Melinda
    tells us how she is taking
    control of her financial future.

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Money matters can often be difficult at the best of times. If you have a complaint, you can approach the multiple external dispute resolution bodies to help you solve it, but it can often feel frustrating finding the right one. Until now.

A 2016 Government review, named the Ramsay Review, of the current complaints handling framework recommended the establishment of a single external dispute resolution body to replace the existing framework. This ‘one stop shop’ is known as the Australian Financial Complaints Authority (AFCA).

From 1 November, 2018 AFCA will replace the existing three external dispute resolution bodies, Superannuation Complaints Tribunal (SCT), the Financial Ombudsman Service (FOS), and the Credit and Investment Ombudsman (CIO).

Consumers will still be able to lodge complaints with the existing dispute resolution bodies until AFCA commences. The SCT will also continue to manage any complaints they currently have until they are resolved.

For more information, please visit AFCA’s website at www.afca.org.au

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