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Our online activities carry real risks; including a loss of personal privacy, a loss of money during online transactions, and importantly your precious time when malware or viruses strike. So, what is Vision Super doing to ensure that your private and personal data is secure?


At Vision Super we take very seriously our responsibility to maintain the confidentiality and security of the information we hold about our members. We are constantly refining our defences and working with other financial institutions to understand the attacks they are seeing and the responses that are most effective.

While complete security can never be 100% guaranteed, Vision Super have put in place a set of multi-layered security measures to reduce the risks. Both the Vision Super public website and Vision Online, where you can access your account details, use various protocol to secure internet traffic. For instance, you can see the HTTPS lock icon on the top left of your browser. The information being sent is not just plain text, but needs to be decrypted to be read, protecting against hackers or eavesdroppers.

Latest browsers for added protection

As an additional security precaution, Vision Online and our public website display pop-up warnings if you are using older, out of date browsers. Web browsers such as Microsoft Internet Explorer browser 8.0 and earlier potentially contain more security vulnerabilities. Up-to-date browsers offer extra features that protect against the latest security exploits. Even if you are using an up-to-date version of Google Chrome, having older versions on your desktop can leave security holes open.

If you see a message alerting you that your browser is out of date, it's easy to upgrade. Simply choose one of the browser links in the pop up, download and install.

How to protect yourself

There are some important things you can do to look after your own security:

  • Change your passwords regularly, not just for Vision Super, but for all important accounts.
  • Don’t use the same password for your different banking and financial accounts. (We know that it is painful to have to remember different passwords, but it’s an important way of improving your personal cyber security), and
  • Remember: Vision Super will never ask you for your password.

While online threats evolve over time, so too do the technologies, services and strategies to meet them head on. We will continue to actively protect your online experiences and data and strive to maintain the highest level of security we can.

If you have any queries, please contact the Member Services team on 1300 300 820 Monday to Friday between 8:30am and 5pm.

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