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At Vision Super, we are committed to supporting our members through every key stage of their lives. Looking out for our members’ best interests is our number one priority. 

Vision Super is proud to have a very fair and sound review process for all insurance claims, which are both approved and rejected by our underwriter, CommInsure.

We have a Benefits Committee composed of employer and member representatives that ensure claims are only declined when they fall outside of the scope of cover, or the evidence is insufficient to justify the claim.

In the last financial year, all TPD claims denied by CommInsure were reviewed by the Benefits Committee. A number of claims were approved once further information was provided to the insurer through this process.

Our Benefits Committee has exercised its right to arrange independent medical advice, and a number of claims rejected by the insurer have subsequently been overturned for members.

Because of our right under the Trust Deed to review claims and seek independent advice, Vision Super is confident that our insurance claims process is accountable, transparent and fair.  

However, if any of our members feel that their claim has been unreasonably treated by our insurer, we ask them to contact us for a review. 

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