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We would like to advise our members who have received incorrect notifications from the Australian Taxation Office (ATO), that the ATO has begun processing the amended tax notifications. However, due to their system outage in December 2016, the ATO has been experiencing significant delays.

Where members ask us to contact the ATO on their behalf, the ATO has agreed to escalate the processing of these amended notifications, commencing on Monday 9 January 2017.

If you are particularly concerned about your incorrect tax notification or you are experiencing difficulties with the ATO, please email our Member Services team at This email address is being protected from spambots. You need JavaScript enabled to view it. with your Vision Super member number, so we can escalate your case with the ATO.

After your case has been processed, the ATO has indicated that it will take them 11 days to create the correct notification. Following this, you will receive the notification online via MyGov or by post.

We sincerely apologise for the delay and any inconvenience caused. Thank you for your patience regarding this issue.

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