news banner fund

  • Me bank

    Me bank

    A low cost banking
    solution

    Read more

  • Our people,  our Vision

    Our people,
    our Vision

    We're meeting our
    members and
    sharing their
    stories

    Read more

  • Climate  Action 100+

    Climate
    Action 100+

    We're proud to be one of the global investors
    engaging the world’s largest emitting
    companies to act on climate change.

    Read more

  • A better insurance experience for you

    A better insurance
    experience for you

    From 1 January 2018, your insurance with us
    is moving to MLC Life Insurance, with premiums
    locked in for the next three years.

    Read more

  • How to be a  super woman

    How to be a
    super woman

    Vision Super member, Melinda
    tells us how she is taking
    control of her financial future.

    Read more

Now that computers are understanding normal conversations with increasing ease, chatbots are becoming increasingly helpful.

They help improve a customer's experience by making it easier to receive fast replies to common questions on specific areas of knowledge and can easily connect you to online content. Chatbots simulate human conversation through text and artificial speech, sometimes called "Natural language processing".

Interesting fact: The word "ChatterBot" was originally coined by Michael Mauldin in 1994 to describe conversational computer programs. It was later shortened to “chatbot”. Michael created Julia, a Verbot (which stood for verbal robot), for the Windows operating system and the web.

If you shop or book holidays online, you've probably met chatbots already. A chatbot designed to help Tennis Australia directly sell tickets to the Australian Open via social media chalked up 170 per cent more conversions than its traditional go-to-market model1. And the ABC’s chatbot interacted with over 70,000 people in its first month2!

Introducing Alice

We'll be shortly introducing you to Vision Super's very own chatbot called "Alice". Alice will be living at visionsuper.com.au soon, and will be available to you though Google’s Assistant on Google Home devices and Android phones. She has been ‘trained’ by drawing on the expertise and knowledge of our financial planners, superannuation consultants and the insurance team. She can answer general superannuation questions and queries.

We’re always looking at ways to improve how we communicate with you. Alice will offer you another option. If you have a question and don’t want to send an email or pick up the phone, our virtual assistant will be able to help.

1 https://www.cmo.com.au/article/629095/australian-open-chalks-up-strong-ticket-sales-chatbot/
2 https://stackchat.com/blog/australian-brands-using-chatbots-whos-using-them-and-why/

Latest videos

    Twitter feed

    If you have any queries about any superannuation topics we have experts who can help. Call us on 1300 300 820 or em… https://t.co/xNOuxWxGek
    29 June 2020
    RT @cityofmelbourne: A 🌈🌈🌈 to brighten your day. 👏👏 https://t.co/I49LZBTnvT
    17 June 2020