lifestyle n

About us

 

How much better off could you be?

As a community based, top rated industry super fund, we place our members at the centre of everything we do. Low fees, strong long-term performance, and tailored guidance and advice can make a huge difference to your final retirement outcome.  

However, we know that selecting the right super fund can be difficult, so we provide access to the following comparison tool owned by SuperRatings to make it all easier. The tool allows you to compare Vision Super's fees, investment performance, insurance products and more, against more than 100 other super fund products. Comparisons are independently conducted by SuperRatings and the tool generates a free report you can print off. 

Comparison tool highlights include:

  • Product overviews
  • Insurance options
  • The total fees and costs
  • An investment snapshot
  • Overview of member services
  • Independent ratings from SuperRatings in all key areas  

Comparison tool

Disclaimer: This service is designed for general purpose only, not for providing personal advice. In using the comparison tool you will need to view the Product Disclosure Statement of the chosen product and consider your objectives, financial situation and needs.

Vision Super offers a stimulating and friendly work environment where staff can thrive and grow. We’re looking for dedicated people with great skills, who want to help make Vision Super the best super fund in Australia.

We’ve been a community focused, industry super fund since 1947, so we know super inside out. Best of all, we’re run only to benefit our members, not to make a profit for shareholders. With around 100,000 members and $10 billion in assets, we have the experience and expertise to look after members' super for life.

Read about Vision Super's core values and philosophy

Find out what makes us an excellent fund for members


Current opportunities

No present opportunities. Please check back later.


Contact Human resources

You can contact Vision Super’s HR department by emailing: hr@visionsuper.com.au

We’ve been a community super fund since 1947 so we know super inside out. We’re an industry fund, run only to benefit our members, not to make a profit for shareholders. With around 100,000 members and $10 billion in assets, we have the experience and expertise to look after your super for life. 

Industry strength super

Industry funds keep fees low compared with retail (bank owned) funds, which can mean more in your pocket when you retire. 

Exceptional service to members

We’re proud of our service. When you call us, you talk to a friendly Member Services consultant in our Melbourne office – not an outsourced call centre or a computer.

Super’s a complex topic, and sometimes it can seem like super funds are actually trying to make it hard to understand! We keep things simple – we’re always here to help you make sense of your super. 

Investment performance

Our investment strategy is focused on providing our members with solid long-term performance, and the results speak for themselves – we’re one of Australia’s top performing super funds*, and that means more money for your retirement. 

Advice that’s always in your best interests

We’re committed to helping you take control of your future with quality education and advice about your super. Our financial planners are never paid commissions or bonuses for recommending particular products to you – so we can guarantee their advice will always be in your best interests, not because they want to earn a bonus

If you’re ready to join a super fund that cares about you getting the most out of your retirement, we’re ready to be the super fund that meets your needs.

Join now

*Superratings Fund Crediting Rate Survey January 2019

Significant Event Notices 2013 onwards
Notice date Nature of event or change Impact of the change
1 July 2019 Federal Government’s Protecting Your Super Package Act

The Government has passed legislation which makes changes to insurance for inactive members, the transfer of inactive low-balance accounts to the Australian Tax Office (ATO) and fees.

Insurance

Superannuation funds will no longer be able to provide insurance for members (this includes death, total and permanent disablement and income protection) whose account has been ‘inactive’ for more than 16 consecutive months. An account is considered inactive where:

a. we have not received an amount to the account within the last 16 months; and

b. the member has not communicated to us that they wish to continue to receive insurance benefits despite otherwise holding an inactive account.

We will notify the member at 9, 12 and 15 months of inactivity to provide them with the opportunity to elect to maintain their insurance cover.

ATO Transfers

Superannuation funds are required to transfer inactive low balance accounts to the ATO as at 31 October 2019 (or half yearly after that). The ATO will then try and reunite the account (within 28 days of matching) with an active account elsewhere if that balance exceeds $6,000. An account is to be transferred to the ATO if:

a. the account is less than $6,000;

b. we have not received an amount (such as a rollover from another fund or a contribution) to the account within the last 16 months;

c. we are not owed an amount in respect of that account;

d. the account has no insurance cover;

e. there has been no change to investment options in the last 16 months; and

f. a binding death benefit nomination has not been made or amended in the last 16 months.

Fees

There will be a 3% cap placed on administration fees and certain costs that members will be charged, if their account balance is less than $6,000.

Exit fees on all super accounts will be prohibited (Vision has not charged exit fees).

May 2018 Changes to Income protection cover for ASU Vision Super members.  

From 1 July 2018, the following changes will be made:

Increase in income protection premiums: the cost of income protection cover payable by ASU Vision Super members will increase to 1.71% of a members annual salary.

The benefit payment period for income protection benefits will be up to 5 years. This will be the maximum period for which income protection benefits will be paid for any one income protection claim. The 5 year period commences once the 90 day period has expired.

An additional benefit may be payable by the Insurer for expenses associated with modifying the workplace of an ASU member in receipt of income protection benefits, to assist their return to work, up to a maximum of 2.5 times the member’s monthly benefit.

Currently, to receive a partial disability benefit a member must be totally disabled for a minimum period of the 90-day waiting period. The minimum period is currently 14 days out of the first 19 consecutive days of the waiting period.  This will be reduced to 7 days out of the first 12 consecutive days of the waiting period.

The maximum period in total for which income protection benefits may be payable by the Insurer for an insured member while the member is outside Australia will increase from 6 to 12 months.

May 2018 Cancellation of the City of Melbourne corporate income protection policy, effective 1 July 2018.

From 1 July 2018, employees of City of Melbourne, who are Vision Super members will be required to fund their Income Protection Cover, it will no longer be subsidised by the City of Melbourne.

The Super Saver City of Melbourne Product Disclosure Statement (PDS) will be withdrawn and members who elect to continue their Income Protection cover will be covered under the Vision Super Saver PDS.

Director appointment rules

1. Composition of the board
The Vision Super Pty Ltd company constitution (the “Constitution”) provides that the Vision Super board (the “board”) shall consist of between two and ten directors. Currently, there are four employer representative directors, four member representative directors, and one independent director.
The four employer representative directors are appointed by the board on the nomination of the following associations:

• the Municipal Association of Victoria;
• the Victorian Water Industry Association; and
• the Victoria Employers Chamber of Commerce and Industry.

The four member representative directors are appointed by the board on the nomination of the Australian Services Union (Victorian and Tasmanian Authorities and Services Branch).

The independent director is appointed by the board following a recruitment process conducted by a committee of the board.

The duration of a director’s term is 4 years, or a shorter term as determined by the board.

The membership of the board must comply with the equal representation rules required by the Superannuation Industry (Supervision) Act and Regulations.

2. Appointment of directors 

2.1 Employer representative directors

(1) 2 candidates will be nominated by the Municipal Association of Victoria;
(2) one candidate will be nominated by the Victorian Water Industry Association Inc; and
(3) one candidate will be nominated by the Victorian Employers’ Chamber of Commerce and Industry,

… following receipt of candidate nominations, the Employer Directors will be appointed by the directors in such manner, and in accordance with such rules and conditions, as may be determined by the directors from time to time either generally or in any particular case.

2.2 Member representative directors
Clause 5.3 of the Constitution deals with the appointment of member representative directors, and provides that:

…following receipt of candidate nominations by the ASU Victorian and Tasmanian Authorities & Services Branch, the Member Directors will be appointed by the directors in such manner, and in accordance with such rules and conditions, as may be determined by the directors from time to time either generally or in any particular case.

2.3 Independent (non-executive) directors
Clause 5.4 of the Constitution deals with the appointment of the independent (non-executive) director, and provides that:

…the Independent Director will be appointed in such manner, and in accordance with such rules and conditions, as may be determined by the directors from time to time either generally or in any particular case.

2.4 Fitness and Propriety

The board may appoint a nominated candidate if the individual satisfies the Vision Super group’s fit and proper rules.

3. Removal of directors

Clause 5.7 of the Constitution deals with the vacation of the office of directors and provides:

In addition to the circumstances in which the office of a director becomes vacant by virtue of the Act, the office of a director becomes vacant if he or she:

(a) dies;

(b) becomes prohibited from being a director by reason of, or a disqualified person in terms of, any Relevant Law;

(c) suffers any mental or physical incapacity or is a person whose person or estate is liable to be dealt with in any way under the law relating to mental health, and in respect of whom the directors have passed a resolution declaring the office of that person to become vacant;

(d) resigns his or her office by notice in writing to the company;

(e) unless the directors unanimously determine otherwise, ceases to satisfy any eligibility criteria that had to be satisfied for that person to be appointed to the office of Employer Director, Member Director, or Independent Director (as applicable);

(f) ceases to hold office as a result of the period of office expiring; or

(g) is removed from office by the same procedure as that by which he or she was appointed.

 Last updated 2014.

Vision Super Pty Ltd - Director Board Meeting Attendance - 1 July 2011 to 30 June 2018
Director 2018-2019 2017-2018 2016-2017 2015-2016 2014-2015 2013-2014 2012-2013
TOTAL HELD 12 7 7 11 12 13
Peter Wilson 10 7 7 10 12 11
Robert Spence 10 7 7 10 10 13
Casey Nunn 10          
Geoff Lake 11 7 7 11 10 13
Graham Sherry 9 5 6 9 10 8
Joanne Dawson 12 7 7 9    
Peter Gerbert 85            
Diane Smith 85            
Lisa Darmanin 23          
Wendy Phillips 11 7 6 9 10 10
Brian Parkinson   61 7 5 11 9 11
Russell Atwood     5 6 10 9 11
Richard Duffy   12 7 7 8*    
Leigh Harder         2^    
Harriet Shing         4 11  
Tony Tuohey             12

NOTES

* Richard Duffy as a director (6) and alternate director (2)
^ Leigh Harder as an alternate director
1. Only eligible to attend 7 meetings
2. Only eligible to attend 4 meetings
3. Only eligible to attend 2 meetings 
4. Only eligible to attend 1 meeting.
5. Only eligible to attend 8 meetings.

Pooled Super Pty Ltd - Director Board Meeting Attendance - 1 July 2011 to 30 June 2018
Director 2017-2018 2016-2017 2015-2016 2014-2015 2013-2014 2012-2013 2011-2012
TOTAL HELD 8 6 7 9 10 11 6
Peter Wilson 6 4 7 8 10 10  
Robert Spence 7 5 7 8 8 11 6
Wendy Phillips 7 6 5 8 9 10 4
Brian Parkinson 41 6 5 9 7 11 3
Casey Nunn 7            
Russell Atwood   5 6 8 8 10 4
Geoff Lake 7 6 7 9 9 11 5
Graham Sherry 6 6 6 7 9 8  
Joanne Dawson 8 6 7 9      
Richard Duffy 112 6 7 8*      
Lisa Darmanin 23            
Harriet Shing       2 9    
Leigh Harder       2^      
Tony Tuohey           11 4
Michael Tilley             3
Angela Emslie           2 4
Andrew Fairley              5
John O'Neill              5
Robin Jervis-Read              5
Trevor Birkbeck              5
Kevin Kelly              5
John Azaris              5
Andrew Pickering              5
Bruce Beeren              5
Gregory Hade              5

NOTES

Pooled Super was incorporated on 12 March 2010   
Due to merger activities occurring at the time, we do not have accurate records for the period 12 March 2010 to 30 June 2012, and have been unable to verify precise numbers for attendance during this period.

* Richard Duffy as a director (6) and alternate director (2)
^ Leigh Harder as an alternate director
1. Only eligible to attend 5
2. Only eligible to attend 3
3. Only eligible to attend 2

 

The Trustee determines voting on all shareholder resolutions, where equity investments are held directly.

The Trustee uses the Australian Council of Superannuation Investors (ACSI) Voting Alert Service, which assesses company votes against the ACSI Governance Guidelines and recommends voting outcomes. These guidelines are a set of practices that ACSI believes companies should follow, and cover topics such as board structure, operation and compensation. The Trustee is in broad agreement with the ACSI Guidelines, but votes differently to ACSI recommendations if it believes that it is in the best interests of the members of the Fund to do so.  In the case of International shares, ACSI guidelines sit on top of research conducted by global proxy/research advisor CGI Glass Lewis and Vision Super also accesses CGI Glass Lewis research.

Vision Super votes on all its equity shareholdings directly (not our fund managers) and carefully considers the items for voting ahead of upcoming company AGMs in order to ensure that they are aligned to the Fund’s policies and beliefs and ensuring that support of resolutions will maximise value for the Fund’s members. On some issues important to the Fund, the Trustee may vote in a different manner than that suggested by the ACSI guidelines.

The Trustee assesses fund managers’ ESG policies as part of Vision Super’s fund manager assessment process. However, Vision Super retains voting rights of all its shares in accordance with our ESG Policies. Vision Super will consult with its fund managers on particularly controversial issues and where a fund manager wants to make an argument for a particular vote. Vision Super makes the final determination in all cases.

The Board regularly reviews Vision Super’s voting record to ensure consistency with policy. Where significant, the Trustee will seek to vote its shares outside of the ACSI voting Alert Service company universe.

Facts at a glance
Company name Pooled Super Pty Ltd
Fund Vision Pooled Superannuation Trust (VPST) 
Trust Deed Download our Trust Deed here
Trustee The Trustee of the Fund is Pooled Super Pty Ltd
Directors There are nine directors, four appointed on the nomination of the ASU, four appointed on the nomination of the employer associations MAV, VWIA and VECCI, and one independent director.
Company secretary Noelle Kelleher- for and on behalf of Pooled Super Pty Ltd
Constitution Pooled Super Pty Ltd Company Constitution

Australian Business Numbers (ABN) Pooled Super Pty Ltd ABN: 11 142 516 005
Vision Pooled Superannuation Trust ABN: 40 836 494 603
RSE licence number (Pooled Super Pty Ltd) L0003414
Postal address PO Box 18041, Collins Street East, Victoria 8003

Outsourced service providers  

Pooled Super Pty Ltd financial report for year ended 30 June 2015  
Pooled Super Pty Ltd financial report for year ended 30 June 2014

Member


We can help

The best way to get in touch is to call us on the numbers below. You can can also use our Quick contact form.

Quick contact form >

Member Hotline 1300 300 820

Retirement Hotline 1300 017 589

Business hours 8:30am - 5:00pm
Closed for public holidays

Postal address 
Vision Super
PO Box 18041
Collins Street East
Victoria 8003

Employer


Employer direct

Employer Hotline 1300 304 947

Business hours 8:30am - 5:00pm
Closed public holidays

Employer email employerservices@visionsuper.com.au

Join as an employer >
Visiting


If you're visiting our Melbourne office

Physical address
If you would like to visit our Melbourne office, please call our member hotline on 1300 300 820 first to let us know you’ll be coming in.

Our visiting hours are 9am to 4.30pm.

Vision Super
Level 15 / 360 Collins Street
Melbourne
Victoria 3000
Translation


Translation and National Relay services

Translation services
Need assistance? Call our translation service on 131 450 and say your language at the prompt.

National Relay Service
Vision Super welcomes calls through the National Relay Service if you are deaf or have a hearing and/or Speech impairment.

Choose your preferred access point by visiting the National Relay Service website here. Provide our phone number (1300 300 820) when asked by the Relay Officer.

For more information, call the NRS Helpdesk on 1800 555 660. 

Feedback


Tell us what you think

It's fantastic when we receive positive feedback about the services and support we provide.

If you'd like to provide feedback, complete a general feedback form.

General feedback >

To provide us with feedback about our website, complete a website feedback form.

Web feedback >
Identity


What to include when contacting us

To keep your superannuation safe, we need to confirm your identity before we take action on your behalf. When you email us, please include your:

  • Full name
  • Date of birth
  • Current address
  • Vision Super member number

Complaints procedure >

 

Super, like no one else

Our Vision Super values are our compass for the way that we act and behave at work. Keeping these values at the front of our mind at all times allows us to promote a positive company culture, and living our values means we can create excellent outcomes for our members.

- Vision Super's CEO, Stephen Rowe

 

 

Citizenship

Citizenship

We encourage sustainable career growth and support employees to thrive. We celebrate diferences and diversity in the workplace

Trust

Trust

We rely on each other to deliver. We take accountability and pride in our work, we do what we say we will do.

Care

Care

We make sure everyone knows what they need to know. We take the time to communicate the important things.

Commitment

Commitment

We strive for individual and team results to bring the best out of each other.

 

Find the latest news from Vision Super here. Keep up to date with what's happening at Vision Super by visiting us on LinkedIn, Facebook and Twitter, watching our videos on YouTube, and reading our company news page. You can also visit our lifestyle site for financial, health and super tips.

facebook twitter linkedin you-tube 

Vision Super website disclaimer

This website and any information on it does not contain any personal advice. It is provided for general information only and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you before acting on it and, if necessary, you should seek professional financial advice. Before making a decision to invest in the Vision Super Fund, you should read the appropriate Vision Super Product Disclosure Statement (PDS). Past performance is not an indication of future performance.

 

Vision Super's complaints procedure

At Vision Super, service is one of the values we live by, and when our members don’t feel they’ve received excellent service from us, we always look for ways we can improve.

If you’re not happy with our work, then we’re disappointed, and we’re committed to helping you solve the problem as quickly as possible.

We hope talking to us or sending us an email can help solve your issue before it becomes a complaint – you can call our Member Services team on 1300 300 820. Our phone lines are open Monday – Friday, 8.30am – 5pm, or you can email us anytime at memberservices@visionsuper.com.au and we will reply the next business day.

If you have a complaint or are not satisfied with a response to your enquiry, you can use our complaints procedure.

Formal complaints

Getting your complaint in writing means we have all the details we need in order to try to solve your problem as quickly as we can. We ask you to include:

  • Your name, address and telephone number
  • Your membership number
  • A short description of the complaint
  • The names of the Vision Super staff you have dealt with up to the date of the complaint
  • Any relevant supporting documentation.

You can send your complaint to us by mail to:

The Resolutions Officer
Vision Super
PO Box 18041
Collins Street East
Melbourne  VIC  8003

Complaints can also be emailed to: resolutions@visionsuper.com.au.

Complaints can also be submitted using our online form.

If you have any difficulty writing a letter of complaint, please contact our Member Services Team on 1300 300 820.

We’re committed to helping you solve the problem as quickly as possible. By law, we have to consider and deal with your complaint through our internal complaints process within 90 days of receiving it, but we always try to resolve complaints more quickly than that. Whether we can do so depends on how complex the issue is.

Unresolved issues

We always try to resolve any complaints to the satisfaction of all concerned and in the best interests of all its members. However, if the matter is not resolved to your satisfaction, or if you have not received a response within 90 days, you may take the matter to the Australian Financial Complaints Authority (AFCA).

AFCA is a fair and independent dispute resolution body established by the Government to help resolve financial complaints.

AFCA provides a free service.

You can phone the AFCA on: 1800 931 678 

Email using  info@afca.org.au 

Or write to:

Australian Financial Complaints Authority Limited  
GPO Box 3  
Melbourne VIC  3001

Privacy complaints

If your complaint relates to a breach of privacy that is not resolved by our internal complaints process, you can refer it to the office of the Australian Information Commissioner on 1300 363 992 or via www.oaic.gov.au

Governance (assets, members, Trust Deed)

Governance (assets, members, Trust Deed)

Company name
Vision Super Pty Ltd

Fund
Local Authorities Superannuation Fund (LASF)

Fund type
LASF - Industry fund since 1947

Assets under management (30 June 2019)
$10 billion

Members
Over 100,000

Administration
Vision Super is one of the few superannuation trustees that internally administers its funds.

Sustainability
Vision Super recognises the importance of integrating sustainability and social responsibility into our everyday operations. We are:

  • A signatory to the Principles for Responsible Investment (PRI)
  • Member of the national CitySwitch Green Office program. 

Governing Act
LASF is a complying fund under the Superannuation Industry (Supervision) Act 1993 (SIS Act).

Trust Deed
Download our Trust Deed here

Trustee
The Trustee of the Fund is Vision Super Pty Ltd.

Directors
There are nine Directors, four appointed on the nomination of the ASU, four appointed on the nomination of the employer associations MAV,VWIA and VECCI, and one independent director.

Company Secretary
Noelle Kelleher - For and on behalf of Vision Super Pty Ltd
Vision Super Constitution

Code of conduct
Vision Super Code of Conduct

Legal (SEN, voting, actuarial investigation)

Legal (SEN, voting, actuarial investigation)

Licences and registrations (ABN, AFSL,RSE, USI)

Licences and registrations (ABN, AFSL,RSE, USI)

Australian Business Numbers (ABN)
Local Authorities Superannuation Fund ABN: 24 496 637 884
Vision Super Pty Ltd ABN: 50 082 924 561

Important: Please use the Local Authorities Superannuation Fund ABN above for Vision Super products like Vision Super Saver, Vision Personal and pensions. For example, if you are a member and referring to the ABN for tax purposes

Australian Financial Services Licence (AFSL) (Vision Super Pty Ltd)
225054

USI number
Vision Super Saver: 24496637884020
Vision Personal: 24496637884003

RSE licence number (Vision Super Pty Ltd)
L0000239

Super Fund Number (SFN)
LASF - 474 066 987

MySuper Product Unique Identifier
24496637884417

Registration number
LASF - R1000603

Postal address
PO Box 18041, Collins Street East, Victoria 8003

Day-to-day management

The day-to-day management of Vision Super is the responsibility of our skilled and experienced CEO and senior managers.

 

Stephen Rowe

Stephen Rowe

Chief Executive Officer 
Stephen manages the entire Vision Super team. 
 
Qualifications 
B.A (Hons) (Public Administration), MA Industrial Relations, Grad. Dip. Applied Finance and Investment, Grad. Cert. Financial Planning & Graduate AICD 

Experience 
Stephen’s financial services experience in senior management positions has included seven years as CEO of a medium sized industry super fund, and four years as the General Manager of a large South Australian-based government superannuation scheme.

Noelle Kelleher

Noelle Kelleher

Chief Financial Officer
The main purpose in the role is to be accountable for financial matters of the Vision Super group. Noelle provides strategic advice and assistance on all related matters pertaining to the group including the Local Authorities Super Fund (LASF)

Qualifications 
B.Com, CA, CPA, FASFA 
 
Experience 
Noelle has over 30 years’ experience in the financial services industry, with a particular focus on superannuation. Prior to joining Vision Super, Noelle was a partner at two of the ‘Big Four’ professional services firms.  Noelle is the superannuation representative on the Australian Financial Reporting Council (the FRC) having been nominated by the Association of Superannuation Funds Australia (ASFA) for that position in 2009 and subsequently appointed by the government to that position. The FRC is responsible for overseeing the effectiveness of the financial reporting framework in Australia. Noelle is also company secretary for the Vision Super companies.

Michael Wyrsch

Michael Wyrsch

Chief Investment Officer
Michael is responsible for providing strategic investment advice to the Trustees, as well as being responsible for operational investment matters, providing investment advice and assistance to the CEO and Trustees as required.

Qualifications 
BSc(Hons) (Mathematics)

Experience 
Michael has over 20 years’ experience in financial services, having worked in analytical and advisory roles. Most recently, Michael was a Senior Investment Consultant at a leading investment advisory firm.

Sean Ellis

Sean Ellis

General Manager Strategy and Growth
Sean is responsible for the management and operation of the Strategy and Growth team, and the development of strategies to increase and retain Vision Super’s membership numbers and funds under management.

Qualifications 
MBA, RG 146

Experience 
Sean has more than 20 years’ experience in the superannuation industry, having worked in a number of leading management roles at large industry super funds and one of Australia’s leading superannuation and pension administration specialists. Prior to Sean’s time at Vision Super, he was the MySuper Product Manager at Australia’s largest industry super fund.

Emma Brennan

Emma Brennan

Head of Human Resources
Emma leads Vision Super’s Human Resources function. She provides strategic advice to the CEO and managers on all people and culture matters. Her role is to ensure the business can deliver on its strategy through relevant and effective people strategies.

Qualifications 
Masters of Human Resources/Industrial Relations
Bachelor of Business (Human Resource Management)
Bachelor of Arts (Psychology)

Experience 
Emma has worked as a human resources professional at a senior level in corporate roles at a variety of different organisations. Emma’s experiences spans roles with ASX listed companies, funds management, banking and superannuation. Emma is a Certified member of the Australian Human Resources Institute (AHRI).

Nikki Schimmel

Nikki Schimmel

Chief Risk Officer
Nikki leads Vision Super’s Quality and Risk team. She manages the risk and compliance functions of the fund, ensuring Vision Super complies with relevant legislative and regulatory requirements, maintaining strong corporate governance.

Qualifications 
Masters of Tax
Bachelor of Law(Honours)/Bachelor of Science
Advanced Certificate in Public Administration (Taxation)

Experience 
Nikki has worked as Chief Risk and Compliance Officer for over seven years and brings a wealth of experience in financial services, having previously worked for KPMG for more than a decade. Most recently she worked for LUCRF as Chief Risk and Compliance Officer and before that the ATO.

Rebekka Power

Rebekka Power

Head of Communications
Rebekka is Vision Super’s Head of Communications. She is responsible for corporate communications, public policy and PR. 

Qualifications  
Masters of History
Bachelor of Arts
RG 146

Experience 
Rebekka has 15 years’ experience as a communications professional in the financial services industry, and has worked as a communications and policy adviser to two cabinet ministers and a Prime Minister.

Mark Newman

Mark Newman

Head of Fund Administration Business Operations

Qualifications
BBus (Business Administration),
Dip Superannuation Management,
Grad Cert Management,
Adv Dip Fin Serv (Superannuation),
Dip Fin Serv (Financial Planning),
FASFA

Experience
Mark Newman has overall responsibility for the superannuation administration, insurance and business support functions. He has substantial experience in the management of defined benefits, pensions, accumulation accounts and claims management.

The best interests of all members

Trustee Directors are responsible for ensuring Vision Super is managed properly in the best interests of all members.

There are nine directors - four appointed on the nomination of the ASU, four appointed on the nomination of the employer associations (MAV, VWIA and VECCI) and one independent director who is appointed on the nomination of the Board.

View Director appointment rules 

Geoff Lake

Geoff Lake

Qualifications
BA (Hons) and LL B (Hons)

Geoff Lake was appointed as Chair of Vision Super in April 2018. Geoff was first appointed to the Vision Super Board in August 2009, on the nomination of the MAV, and served as Deputy Chair from 1 July 2014 to April 2018. He has been a Councillor with the City of Monash since March 2000, and was Mayor from 2002 to 2004 and again in 2014. He was President of the MAV from 2004 to 2006 and continued to serve on the MAV Board until 2018.

Peter Wilson

Peter Wilson

Qualifications
BComm (Hons), MA (Hons)

Peter Wilson was appointed as a Director of Vision Super on 1 July 2012, on the nomination VWIA. Peter has previously served as Chairman of Yarra Valley Water, and has been involved with the water industry for several years. He is National President of the Australian Human Resources Institute and holds a range of public and private directorship and advisory roles.

Casey Nunn ASM

Casey Nunn ASM

Qualifications
Bachelor of Business, Bachelor of Health Science

Casey Nunn was appointed as a Director of Vision Super in July 2017 on the nomination of the ASU. Casey has been a Councillor with the Hume City Council and was Mayor from 2013 to 2014. Casey is heavily involved with her local community and is a member of the Country Fire Authority (CFA), Ambulance Victoria and the Salvation Army Advisory Board (Northern Region).

Graham Sherry

Graham Sherry

Qualifications
LL B (Hons), BComm Melbourne, OAM for service to the country through Employer Organisations and the AFL

Graham Sherry was appointed as a Director of Vision Super on 28 September 2012, on the nomination of VECCI. Graham served as President of VECCI from 1999 to 2001, and has a long and continued involvement with employer organisations including the Melbourne Chamber of Commerce, the Australian Chamber of Commerce and Industry, and the Australian Thai Business Council. For over 40 years he has practised in many aspects of general commercial law.

Joanne Dawson

Joanne Dawson

Qualifications
BComm, MBA, Diploma of Financial Planning, CA

Joanne Dawson was appointed as an Independent Director of the Vision Super Board in August 2014. She is an experienced financial adviser and Director.


Lisa Darmanin

Lisa Darmanin

Qualifications
Bachelor of Business (Industrial Relations and HR Management), Diploma of Community Development

Lisa was appointed to the Vision Super Board in March 2018 as a member representative having been nominated by the Australian Services Union - Victorian and Tasmanian Authorities & Services Branch (the ASU). Lisa is Branch Secretary of the ASU. Prior to this role, Lisa worked as the ASU Branch Executive President and an ASU Organiser and has previously been a trustee director of HESTA and an alternative director of Vision Super. Lisa Darmanin became Deputy Chair on 27 July 2018.

Peter Gebert

Peter Gebert

Qualifications
RG 146

Peter was appointed to the Vision Super Board in August 2018 as a member representative. Peter was nominated by the Australian Services Union - Victorian and Tasmanian Authorities & Services Branch (the ASU). Peter has over 30 years experience in the superannuation industry which includes working at one of Australia’s largest superannuation funds and fund administrators. Peter is currently a Local Laws Officer with Nillumbik Shire Council.

Diane Smith

Diane Smith

Qualifications
National Diploma in Business and Finance (UK)

Diane was appointed to the Vision Super Board on 31 August 2018 as a member representative. Diane was nominated by the Australian Services Union - Victorian and Tasmanian Authorities & Services Branch (the ASU). Diane has previously worked in the banking industry in the UK and is currently working within the Home and Community Care department of the City of Whittlesea.

Conflict management framework
Register of interest and duties
Code of conduct 
Board assessment

 

Board meeting attendance

Vision Super Pty Ltd 

How Directors are appointed

Superannuation funds must be licensed to carry on business in Australia.

The licence is issued by the Australian Prudential Regulation Authority (APRA) and sets out a number of compulsory operating standards including a “fit and proper” standard. The fit and proper standard is designed to ensure that the interests of superannuation members and beneficiaries are managed and overseen by competent, honest and trustworthy people. To ensure ongoing compliance with this licensing obligation it has been decided that all future employer and member representative directors will be appointed by the Board.

Since 1 July 2009 all four employer directors have been appointed by the Board on the nomination of the Municipal Association Victoria (two directors), Victorian Water Industry Association (one director), and Victorian Employers’ Chamber of Commerce and Industry (one director). 

Since 1 July 2009 all four member representative directors have been appointed by the Board on the nomination of the Australian Services Union (Victorian Branch).

The Board will only appoint those nominated individuals who meet the required standards, particularly those who can demonstrate:

  • propriety (including character, competence, diligence, experience, honesty, integrity and judgement);
  • educational and technical qualifications;
  • knowledge and skills relevant to the duties and responsibilities of a director of a superannuation fund trustee;
  • willingness to undertake ongoing training, as may be required, to improve knowledge and skills consistent with duties and responsibilities of a director of a superannuation fund; and
  • Capacity and the time to commit to the role.

Once the Board is satisfied that nominated individuals meet the required standards, they must appoint those nominated individuals to the Board. All Directors are appointed for a term of up to 4 years.

Vision Super firmly believes that the current director appointment rules strengthen the prudential management of members’ retirement savings.

For more information or assistance, please call our Member Services team on 03 9911 3222 (1300 300 820) if you're calling from a regional area or email us.

Industry strength super

We’ve been a community super fund since 1947 so we know super inside out. We’re an industry fund, run only to benefit our members, not to make a profit for shareholders. With around 100,000 members and over $10 billion in assets, we have the experience and expertise to look after your super for life.

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Your personal information

Vision Super is committed to upholding the Australian Privacy Principles covering the collection, use, storage, and disclosure of personal information.

Collect

All personal information is collected by lawful, fair and reasonable means and only for the purposes of establishing and maintaining member accounts, providing, protecting, assessing, reporting, paying superannuation and insurance benefits, and associated services such as general and personal financial product advice in relation to those benefits. We do not collect unnecessary personal information or collect medical information about you without your consent.

Vision Super makes every effort to protect personal information from misuse, loss, unauthorised access, modification or unauthorised disclosure. If you request it, we will give you access to your records for the purposes of verification or correction. There are certain exceptions to this, which include where it would be illegal to do so, or where giving access would have an unreasonable impact on the privacy of other people.

Other than as permitted or required by law, Vision Super will not disclose or use personal information for any purpose other than that for which the information is collected without your consent.

In the course of conducting our normal business activities, Vision Super collects, records, maintains and uses personal and sensitive information about our members, their beneficiaries and employees of relevant authorities and participating employers. Personal and sensitive information is securely stored.

The personal information we collect and store may include:

  • Your personal particulars
  • Contact details
  • Details of your nominated beneficiaries
  • Your employment details including your employer, salary, duration of employment and contribution history
  • Tax file number (TFN)
  • Insurance cover and claims history, including medical reports and underwriting assessments.

Other personal information we may collect and store includes:

  • Membership information from other superannuation providers
  • Identification information or documents
  • Details of other financial institutions
  • Department of Human Services, Social Services or Centrelink information
  • Complaint information.

If you decline to provide Vision Super with your personal information, we may not be able to grant membership, establish or maintain an account, provide, assess, report or pay your superannuation or insurance benefits. You do not have to provide us with your TFN, however if you do not, you may pay more tax on contributions made to your account. You will also not be able to make personal contributions to your super account. Quoting your TFN makes it easier to keep track of your superannuation.

If we ask you for information, our request will always include Vision Super’s contact details and the reason why we’re asking you for your information, as well as containing a statement that your information will be protected in accordance with the Privacy Act 1988 and Vision Super’s Privacy policy, and letting you know where those documents can be found.

If Vision Super receives unsolicited personal information from you, we will (within a reasonable period) determine whether or not we could have collected the information in line with the Australian Privacy Principles. If we could not have collected the information, and it is not contained in a Commonwealth Government record, we will destroy or de-identify the information as soon as we can, provided we can do so legally.

Using and disclosing your personal information

Your information will be kept confidential and will only be used for the purposes for which it was collected, which include:

  • Establishing, managing superannuation and pension accounts
  • Processing and paying superannuation and pension benefits
  • Verifying personal identification documents
  • Informing and educating you about your super
  • Assessing eligibility and claims for insurance
  • Investigate and address complaints or inquiries
  • Providing, assessing and paying death benefits
  • Providing associated services, such as general and personal financial product advice about superannuation and insurance benefits and retirement benefits generally
  • Direct marketing activities designed to grow the fund and improve our products and services
  • Providing access to online services and the Vision Super app
  • Conducting member surveys
  • Complying with regulatory or legal requirements under superannuation, taxation and other relevant Australian laws
  • Locating and consolidating superannuation accounts.

It is important to note that in carrying out these purposes, Vision Super may be required to disclose your information to an overseas entity. In doing so, Vision Super is obliged to make all reasonable efforts in ensuring that adequate privacy measures are in place (or put in place) to protect your information.  Further information about how we store your information is included below.

To provide you with products and services, we may disclose your personal information to the following types of organisations:

  • Any person nominated by you in writing
  • Financial institutions including banks, superannuation funds, custodians and fund managers
  • Legal advisors, auditors or regulatory bodies
  • Our insurance provider for the purposes of administering our insurance policy
  • Our administration software provider and other technology service providers
  • The Australian Financial Complaints Authority (AFCA), the Office of the Australian Information Commissioner (OAIC) or any other external complaint handling agency
  • Other government bodies including law enforcement agencies
  • Mail house or mailing organisations.

Vision Super will not use or disclose personal or sensitive information for any purpose other than that for which it was collected, except where:

  • It relates directly to the purpose for which it was collected
  • You have given your consent
  • It is required by law or a government or regulatory body
  • Vision Super reasonably believes that the use/disclosure is necessary to lessen or prevent a serious and imminent threat to an individual’s life, health or safety or public health or safety
  • Vision Super is required by the Family Law Act 1975 (Cth) to disclose personal information to an individual’s spouse/partner or former spouse/partner.

If personal information is disclosed in any of the scenarios described above, that disclosure will be noted on the individual’s record, and (if permitted by an Australian law or court/tribunal order) the individual’s information will be de-identified before Vision Super discloses the information to the relevant party in accordance with the above points.

A copy of our Information collection statement is available here.

Marketing

Vision Super does not consider any activity associated with managing the fund or informing and educating our members to be marketing.

We use direct marketing to contact members to provide information about your Vision Super accounts, to promote our products and services, other activities associated with managing the fund, informing and educating our members and growing the fund’s membership. We use the services of third parties to help us deliver marketing messages and provide members with relevant content.

We also undertake market research, member data analysis and direct marketing activities designed to grow the fund. We may use your information to undertake these activities. This may involve providing your personal information to third-party service providers to facilitate delivery of marketing material through multiple channels. We engage service providers to help us attract new members and tailor our messages and content to the needs of existing members.

If you do not want your information to be used for these activities, you can opt out of receiving by using the unsubscribe link that appears on all of our marketing emails, or opt out of all marketing activities by calling us on 1300 300 820.

We have ongoing disclosure obligations to members and are required by law to provide you with important information about your Vision Super account and any changes to products and services. If you unsubscribe from our marketing emails or opt out of marketing activities, you will continue to receive the information we are legally required to send you.

Website visitors

Vision Super uses cookies to collect general information for each visitor to our website, which we use to monitor the success and the points of interest on our website. This may include information about:

  • The number of visitors to the Vision Super website
  • The number of pages they visit
  • The average amount of time visitors spend on our site
  • Common entry and exit points to and from the site.

This information does not include personal information. 

Cookies

Cookies are a small text file that track a user’s internet activity through their web browser. The kinds of information collected varies depending on the site visited and the types of cookies stored for that site. Some sites do use cookies to collect personal information and monitor user behaviours.

You can manage the use of cookies within your internet browser or mobile device settings.

We also use Google Analytics to collect user activity and information to provide you with information we think will interest you. Google Analytics uses cookies to collect information about you, your device, your location, websites you visit and the apps you download. Google shares information it collects with affiliates within the Google group of companies and other third parties. Information about how Google collects, stores and discloses information is detailed in the Google Privacy Policy.

Google also provides a Google Analytics opt-out browser add-on; visit Google's Ads Setting or Add Settings for mobile apps for more information.

Social media

Vision Super uses social media including Facebook, Twitter, Instagram, YouTube and LinkedIn to promote our products and services, and to inform members of changes to superannuation that may affect you.

We will never ask you to provide your personal details on social media or an unsecure public forum and we discourage members from providing personal information to us on social media. Social media sites also use cookies to collect information. The collection, storage and disclosure of personal information is subject to the privacy policy of the relevant site.

How we store your information safely

External service providers/contractors

Vision Super requires all our domestic external service providers/contractors, such as facilities management, actuaries, underwriting specialists, medical consultants, printing, mailing and other professional advisers, to comply with the Privacy Act 1988 and Vision Super's privacy policy.

When Vision Super engages external service providers/contractors that are based overseas, and the external service provider/contractor does not have an Australian base for operations, we make all reasonable efforts to ensure that adequate privacy measures are in place (or put in place) for handling your information.

Vision Super does not transfer personal information to third parties unless at least one of the following conditions applies:

  • We are sure the third party is subject to legal obligations substantially similar to the Australian Privacy Principles
  • You consent to the disclosure of your personal information
  • The transfer is necessary to comply with a contractual obligation with you or a third party, and the contract was entered into in your interests
  • The transfer is for your benefit but in a situation where it is impracticable to obtain your consent, it is likely that you would consent to the transfer of your personal information.

Physical security

We ensure there is secure access control and 24-hour monitoring of any building where personal information is held, including Vision Super’s offices, and that our outsourced computing and backup storage facilities meet or exceed industry accepted standards of physical access security.

Computer and network security

Vision Super has a comprehensive suite of protections in place to help keep your information safe, including:

  • Thorough data backup procedures
  • An industry standard cyber security management strategy
  • Maintenance and independent testing of network security devices to guard against unauthorised electronic access wherever a connection to a public network exists
  • Implementation of industry recognised virus protection software
  • Secure destruction, de-identification, or erasure of all media holding an individual’s information once no longer required for any legitimate purpose, or no longer required by or under an Australian law or court/tribunal order to retain the individual’s information. For example, the destruction of microfiche and microfilm, the shredding of paper documentation and the permanent erasure of magnetic media, including data stored on computer equipment prior to disposal
  • The design of the Vision Super website, which ensures that no personal information is stored on the actual web server. Personal information transferred to, or from, Vision Super using web services is encrypted using industry recognised methods, without being recorded on the web server
  • Regular review of business risks, and mitigation through the maintenance of an approved and tested Business continuity plan.

Member hotline

Our contact centre staff will check your identity before discussing your personal information or any account details with you over the telephone. We require the same checks if you communicate with us by email.

The people who can access your information

Vision Super restricts access to member records to ensure access to your information is limited to those who need access to manage your account. Before staff can access member accounts, they must be authorised, qualified and appropriately trained.

We put confidentiality agreements in place with any third parties that may handle personal information on behalf of Vision Super.

Wherever we can, we obscure sensitive personal information through the use of non-identifying codes. For example, the use of member numbers instead of names, and coded medical categories instead of descriptions of medical conditions.

We review all of our security measures and procedures regularly to ensure your personal information continues to be properly protected.

Clean desk policy

Under Australian Privacy Principle 11 - Security of personal information, we must take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

In order to ensure our member and employer data is secure, Vision Super has a clean desk policy. This means any files that contain member or employer data must be locked in cabinets/drawers when an employee is not actively working on them, including during lunch and other breaks.

Updating and accessing personal information

You may request a copy of your personal information. You may make amendments to this information if you believe it to be inaccurate. Privacy law provides some exceptions to this rule, however, and if any of these arise, we can refuse your request. If we do so, we will provide you with an explanation of why your request has been refused. If you wish to update your personal information or obtain a copy of your personal information, please call us. You will be required to answer a series of questions to verify your identity before we can share information about your account.

Social media policy and disclaimer

In addition to phone, mail and email, social media is another way for us to connect with you and help you understand more about your super and the services we provide.

We monitor our social media pages between 8:30am and 5pm, Monday to Friday, excluding state-wide and national public holidays. 

During these hours, if you’d like to speak to someone from our Member Services team, you can contact us on 1300 800 322. 

All the information we provide is of a general nature and accurate at the time of posting. It should not be taken as formal financial advice.

When connecting with you over social media, we abide by our Social Media Code of Conduct, which is set out below, and we ask that you do the same when contacting us via our social media sites. 

Vision Super will remove any posts or comments that don’t adhere to this code, and block any user that posts against this code more than three times. This is to make sure everyone enjoys their time and is respectful of each other on our social media pages.

Vision Super’s Social Media Code of Conduct

Please be mindful of the following when posting a comment on social media.

  • Mind your privacy 
    Do not post your member number or any other personal or sensitive information to the public pages, such as your phone number, address or bank account details. 

  • Respect others 
    Do not post content that is defamatory, offends, threatens, intimidates, harasses, or abuses other users or discriminates against age, ethnicity, gender, disability, mental illness, political belief, race, religion or sexual preference. This includes content that contains violence, nudity, obscene or offensive language, or hate speech. In addition, do not post content that violates the intellectual property of others. 

  • Follow the law 
    Do not post material that is illegal or prohibited. 

  • Keep it relevant 
    Do not post unsolicited advertising, spam, or irrelevant content. Do not post content that solicits donations, business or sends people to your own website.

 

Complaints

Getting your complaint in writing means we have all the details we need in order to try to solve your problem as quickly as we can. We ask you to include:

  • Your name, address and telephone number
  • Your membership number
  • A short description of the complaint
  • The names of the Vision Super staff you have dealt with up to the date of the complaint
  • Any relevant supporting documentation.

If you have any difficulty writing a letter of complaint, please contact us on 1300 300 820. You can send your complaint to us by mail to:

The Resolutions Officer
Vision Super
PO Box 18041
Collins Street East VIC 8003


Complaints can also be emailed to: resolutions@visionsuper.com.au or submitted using our online form.

We’re committed to helping you solve the problem as quickly as possible, we will try to resolve your complaint within 30 days.

Privacy complaints

If your complaint relates to a breach of privacy that is not resolved by our internal complaints process, you can refer it to the Office of the Australian Information Commissioner using the following contact information:

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: oaic.gov.au/privacy/privacy-complaints
Post: GPO Box 5218 Sydney NSW 2001

For further information about privacy laws or lodging a complaint, please visit the Office of the Australian Information Commissioner’s website www.oaic.gov.au.

A financial services guide (FSG) describes the financial services offered by, and important information about, a financial services licensee. The FSG can help you decide whether or not to use Vision Super's superannuation, planning and retirement services.

Vision Super holds an Australian Financial Services Licence (AFSL no: 225054) allowing it to provide general financial product advice (personal advice) and personal financial product advice (personal advice) about superannuation and non-cash payment products. Vision Super is responsible for any factual information or general advice given to you by its staff.

Vision Super provides factual information and, under its licence, general advice about superannuation. General advice does not take into account your personal circumstances or needs. We may provide this advice to you directly including through electronic services.

Vision Super employs financial planners who are able to provide personal advice to you which takes into account your objectives, financial situation and needs. These staff members are authorised to give personal advice under an arrangement Vision Super has with Industry Fund Services Ltd (IFS) (AFSL no: 232514). IFS (and not Vision Super) is responsible for any advice given to you under this arrangement. Where you require personal advice, this advice is provided to you under the arrangement Vision Super has with IFS. The IFS FSG should be viewed if you are considering obtaining personal advice.

The Vision Super Financial services guide can be downloaded here.

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