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For most people, making an insurance claim usually comes at a difficult time in your life, but Vision Super are here to help you.

We make a large effort to see members face to face, meeting with 15,000 members last year. This included sitting down with many of you to complete the paperwork associated with making an insurance claim.

Making a claim can be a lengthy and complicated process, so it’s no wonder some members involve a lawyer to help them. It’s important to remember though, that engaging a lawyer, doesn’t necessarily mean you will end up better off.

Law firms have received approximately $1.5 million from Vision Super members’ total and permanent disability (TPD) insurance claims since 2010.

Law firms often make workers feel like their claim will fail without the help of a lawyer, and although many lawyers advertise a “no win, no fee” approach - on average, they take around 30% of the final payout.

We’re proud to have a fair and transparent review process for all insurance claims, involving a Benefits Committee composed of employer and member directors.

The Committee ensure that claims are only declined when they fall outside the scope of cover or there is insufficient evidence to justify the claim. They exercise their right to arrange independent medical advice, resulting in the approval of some claims that were initially rejected by the insurer.

If you find yourself having to make a TPD claim through your Vision Super insurance, speak to us before you involve a lawyer. The difference could be money better spent on medical treatment you may need or maintaining your lifestyle.

Call our friendly Member Services team on 1300 300 820 between 8:30am – 5:00pm on Monday to Friday or email memberservices@visionsuper.com.au and they will reply within two business days.

 

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