COVID-19 Vision Super hub

As the Coronavirus (COVID-19) continues to cause uncertainty in the Australian community, Vision Super’s priority is the health and safety of our staff, members, employers and the community with whom we have contact. We continue to be led by the recommendations of key Government authorities and relevant health professionals. We are taking a number of precautions to support our people, to maintain service to you, and to be prepared should the situation change significantly.

To help you manage your super we’ve pulled together key information on investments, market performance and the Federal government’s superannuation initiatives. Make sure you come back regularly because we will continue to provide updates on this page. To make it it easier to find new content, each article is dated when added.

COVID-19 updates in brief

The Vision Super team continue to work from home, but our focus remains the same. We are committed to helping you achieve your retirement goals so...

Message from the CEO

You may have seen media reports that superannuation returns were negative for the year – I’m pleased to be able to report that this isn’t the case for Vision Super...

Market updates and investment performance

Despite the difficult market conditions, Vision Super has delivered strong results. Our pension option was the number one performing option in the country, and our default Balanced growth option...

Early access to super

The Government has announced that individuals affected by the Coronavirus will be allowed to access up to $10,000 of their superannuation in 2019-20....

Switching in a volatile market

It can be tempting to switch investment options when markets are volatile. But should you?

Are you eligible for a low-income tax offset?

Despite the government’s financial safety measures, they’ve introduced to manage the impact COVID-19 is having on the economy...

Vision Super News

More helpful information can be found in the news section. Remember you can always call us on 1300 300 820 if you have questions or need help. That’s what we’re here for.

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Helpful resources

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Investment performance

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Frequently asked questions

It depends how your details have been changed. The most common request is changing a surname due to marriage, which you can do with a certified copy of your marriage certificate, and a Vision Super “Change of Personal Details form” found here: view form

If you have changed your name another way, we recommend you contact us first on 1300 300 820 so we can outline what documents we need to change your details without issue.

If you want to change your address, you can do this by logging onto the secure member portal online, or calling our Member Services team on 1300 300 820.

You can check your balance 24/7 via Vision Online, our secure member secure site, or via the Vision Super app for mobile devices. You can also contact our Member Services on 1300 300 820 or by emailing us on [email protected]

Here’s how it works. You may be able to receive a tax-free contribution from the Government when you make a non-concessional (after-tax) contribution to your super account.  The maximum entitlement that can be received is $500 where your total income is $39,837 or less in the 2020/21 year. This reduces on a sliding scale and cuts out if your total income is above $54,837 in the 2020/21 year.

This is, of course, provided you satisfy work, income and age tests.

Please note that the income threshold test for the co-contribution is your total income, which is calculated as follows:

Total income (assessable income + reportable fringe benefits + reportable employer super contributions – allowable business deductions).

In very basic terms, ‘salary sacrificing’, or ‘salary packaging’ means using some of your before-tax salary to pay for something. In superannuation terms, it is usually an arrangement between you and your employer to contribute some of your before-tax salary into your superannuation account.

In the 2020/2021 financial year, the maximum that can be contributed as before-tax payments is $25,000, this includes your employer SG payments of 9.5%.

If you’re contributing by BPAY, it can take Vision Super up to two business days to receive your contribution, then up to three business days to process, although most are done the same day they are received. This will depend upon your financial institution’s processing times.

If you’re contributing by cheque, you will need to allow enough time for your chosen postage method to reach us. Once it has arrived, it can take up to five working days to process.

We can also process contributions by EFT, however, this may take up to three business days.

Best Doctors can help you if you are dealing with an illness, or a chronic or serious condition.

Through your insurance, you and your family get access to Best Doctors which connects you with a network of 50,000 leading medical specialists from around the world. It offers a second opinion when you need it most, to make sure you received the right diagnosis and are on the best treatment plan. You can use Best Doctors at anytime, anywhere, as often as you need for no extra cost, and it’s completely confidential.

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