Call us if you have questions
If you have any queries about any of the topics, we have experts who can help. Our Contact Centre can help with general enquires, along with helping you check your balance and investment option(s) by setting you up to your online Vision Super account.
If you are after help understanding the right investment option for you, you can discuss your personal risk profile with a financial adviser. They will be able to recommend the option that’s best suited for you.
To book an appointment with a Vision Super financial planner, complete the online form or call the Contact Centre on 1300 300 820 (Monday to Friday 8:30am to 5pm) to arrange an appointment. Advice on certain single superannuation issues like your investment option can usually be provided at no cost to you, over the phone or via video conference.
Service and wait times
Like every super fund at the moment, we’re experiencing increased calls. Rest assured our teams are working hard to provide the level of service that you’ve come to expect from us. All of our teams remain fully operational, including our Member Services team.
However, telephone wait times for the Contact Centre in particular are likely to be a little longer, not just due to the increase in call volumes, and the complexity of the calls. Your patience and understanding is greatly appreciated.
Withdrawals and claims
We’re continuing to process income payments as usual. Our team is also continuing to process insurance claims, contributions and lump sum payments. We will continue to do our best to deliver a quality service to you.