We can help too

For all your super related questions regarding COVID19, don't hesitate to call us on the following numbers.

Member hotline
1300 300 820

Employer hotline
1300 304 947

Retirement hotline
1300 017 589

Government apps for Android and Apple

Stay informed. Download the official government Coronavirus Australia app in the Apple App Store or Google Play, or join the Government's WhatsApp channel on iOS or Android.

Useful sources of COVID19 information

WORLD HEALTH ORGANISATION provides information and updates on the Coronavirus disease (COVID) outbreak both internationally and in Australia.

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ABC CORONA DAILY PODCAST 
10 minute podcast providing an updates each day

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AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH provides the latest information about the spread of COVID-19 and the steps being taken to slow the spread.

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VICTORIAN STATE GOVERNMENT HEALTH AND HUMAN SERVICES  provides regular updates.

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NEW SOUTH WALES HEALTH AND HUMAN SERVICES provides regular updates.

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Cheer yourself up with these links

Isolation can be hard. Here are some light hearted links that might help you through. The Australian comedy group The Chaser and the US site The Onion feature regularly updated online articles. British comedian Ricky Gervais is broadcasting regularly on Twitter and US comedian Stephen Colbert's home videos are also worth a look. For those with a literary bent, actor Patrick Stewart is reading a Shakespearean sonnet a day.  

How to keep physically and mentally fit

9 Practices To Help Maintain Mental Health During The Coronavirus Lockdown 
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5 tips to mind your mental health during the coronavirus lockdown 
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Great Ways to Work Out Indoors 
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The FBI’s Physical Fitness Test app is an informative and interactive way to train like an agent. 
Learn more >

 

Help, support and advice

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Call us if you have questions

If you have any queries about any of the topics, we have experts who can help. Our Contact Centre can help with general enquires, along with helping you check your balance and investment option(s) by setting you up to your online Vision Super account.

If you are after help understanding the right investment option for you, you can discuss your personal risk profile with a financial adviser. They will be able to recommend the option that’s best suited for you.

To book an appointment with a Vision Super financial planner, complete the online form or call the Contact Centre on 1300 300 820 (Monday to Friday 8:30am to 5pm) to arrange an appointment. Advice on certain single superannuation issues like your investment option can usually be provided at no cost to you, over the phone or via video conference.

Service and wait times

Like every super fund at the moment, we’re experiencing increased calls. Rest assured our teams are working hard to provide the level of service that you’ve come to expect from us. All of our teams remain fully operational, including our Member Services team.

However, telephone wait times for the Contact Centre in particular are likely to be a little longer, not just due to the increase in call volumes, and the complexity of the calls. Your patience and understanding is greatly appreciated.

Withdrawals and claims

We’re continuing to process income payments as usual. Our team is also continuing to process insurance claims, contributions and lump sum payments. We will continue to do our best to deliver a quality service to you.

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