Our voluntary Code of Practice

What is the Code?

The Code is the superannuation industry’s commitment to high standards when providing cover to their members. It provides greater transparency and consistency across the superannuation industry.

The Code is jointly owned by the Association of Superannuation Funds of Australia, the Australian Institute of Superannuation Trustees, and the Financial Services Council. These groups will support the implementation and oversight of the Code.

You can read more about what’s included here

What does the Code mean for you?

The good news is, you don’t need to do anything. Vision Super already meets many of the Code’s standards and we’ve developed a transition plan for the remaining items. The plan provides a baseline of what still needs to be done.

Read our transition plan here

To view our progress for adopting the code, you can read our Annual Compliance Report for the year ending 30 June 2019.

Annual Compliance Report

When the Code is fully implemented

Once the code has been implemented, you’ll be able to:

  • view much more information about your cover in your annual statement,
  • read more about the claims process in one of our new fact sheets,
  • reduce or cancel your insurance cover over the phone, and
  • understand the timeframe for managing complaints.

For new members, we’ll also provide clear information about automatic insurance and the options available. 


Please refer to our Insurance in Superannuation - Key Facts Sheet for further information about Vision Super’s entitlement to insurance cover.

Frequently asked questions

If you change your employer in most instances you can request, they pay your super into your Vision Super account. Simply fill in the Choice of Fund form and hand it in to your payroll officer.

If you have to go with your employers default super fund you may be able to keep your insurance benefits with us because your insurance cover with Vision Super doesn’t necessarily cease when you change employers (provided that you satisfy the terms and conditions contained within the relevant insurance policy).

We’d encourage you to talk to us before you engage a lawyer. Vision Super pays more than 85% of insurance claims, so the likelihood is your claim will be paid if you work with us directly, and you’ll end up with more of your money. Many lawyers advertise that they’ll work for you on a ‘no win, no fee’ basis, but if your claim is approved, they may take a large chunk of your payout – it can be around 30% of an entitlement. Our insurance team is here to help you through every step of the claims process, including all the paperwork, without having to get a lawyer involved and potentially losing money you need to pay for medical treatment or maintain your lifestyle.

Call us on 1300 300 820 and we will answer any questions and send you the required information.

Yes, you can cancel your cover at any time. Any cancellation or reduction of cover will take effect from the date we receive your request or the date you specified in your request (as long as it’s after the date we receive it). If you are replacing your existing cover with an alternative cover, before cancelling we recommend that you have your replacement cover in place first. To talk to us about cancelling a policy, please call us on 1300 300 820.

If you are thinking about changing your insurance please consider seeking financial advice before making any changes to make sure it is right for you and your needs and circumstances.


You may be able to get cover if you have a pre-existing medical condition. You will just need to apply to remove the pre-existing condition exclusion when you join by filling in a Personal Statement. Our Insurer will review your application taking into consideration any pre-existing conditions and general health and advise if your request has been accepted.

If your application is unsuccessful,  there will be a two-year Pre-Existing Condition (PEC) exclusion on Death and TPD cover and Income Protection cover. This means that no benefit will be paid if you are totally and permanently disabled, terminally ill or die as a direct or indirect result of a pre-existing medical condition in the first two years of your insurance cover.

You can have multiple income protection policies, and there are legitimate reasons why people choose more than one product.

However, some income protection policies prevent claimants from receiving more than a certain percentage of their gross salary while off work. What that means is you could have three income protection policies that all offer payments equalling 75 per cent of your gross salary, but you wouldn’t be able to claim the full amount from all three. You would typically be limited to a combined maximum of 75 per cent across the policies.

Already a Vision Super member?

The great news is you can now open your pension account online through the secure site.

Not a Vision Super member?

You’ll just need to open a Vision Personal account first and then you can transfer across to a Vision Super pension.