Make a claim

Every claim is different, every time. We don’t want you jumping through hoops to claim. If you need to claim, just call us and we’ll walk you through it.

Claims process

Let us know you want to claim by calling our Melbourne based team on 1300 300 820.  We will ask you some initial information about the reasons you need to claim  to help us determine your full benefits.  This information will be passed onto our Insurer who will call you within 72 hrs to go through the finer details and let you know exactly what to expect. We pride ourselves on providing a supportive service and a dedicated assessor will be assigned to your file for the duration of their assessment. 

You can always call our Melbourne based team at any time throughout the claim process on 1300 300 820. 

Our insurer will recommend a decision outcome to Vision Super.  Vision Super will review the outcome to ensure the insurer acted fairly and reasonably,  and that you are eligible to withdraw your super together with any insured benefit. 

If your claim is declined, you will always be given an opportunity to review all the information relied upon and provide any new information that might support your claim. 

We will always communicate final outcomes to you in writing. 

Need a lawyer?

We encourage you to talk to us before engaging  a lawyer. Our insurance team is here to help you through every step of the claims process, including all the paperwork.



We're here to help

You might find the answer to your question in the FAQ below. If you don’t find it there, you can call our Member Services hotline on 1300 300 820.

Also before you make any changes to your cover please consider seeking financial advice. If you would like to speak with a Vision Super financial planner you can call 1300 300 820 to make an appointment. 

Frequently asked questions

We’re required to have Target Market Determinations under the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Act 2019.

This is to make sure we’re keeping members at the centre of our approach to the design and distribution of our financial products.

This legislation requires financial services product issuers to design products that are appropriate for the consumers in the target market and consistent with their objectives, financial situation, and needs.

A Target Market Determination is a document which describes who a product is appropriate for (target market), and any conditions around how the product can be distributed to customers. 

It also describes the events or circumstances where we may need to review the Target Market Determination for a financial product.

It depends how your details have been changed. The most common request is changing a surname due to marriage, which you can do with a certified copy of your marriage certificate, and a Vision Super “Change of Personal Details form” found here: view form

If you have changed your name another way, we recommend you contact us first on 1300 300 820 so we can outline what documents we need to change your details without issue.

If you want to change your address, you can do this by logging onto the secure member portal online, or calling our Member Services team on 1300 300 820.

You can check your balance 24/7 via Vision Online, our secure member secure site, or via the Vision Super app for mobile devices. You can also contact our Member Services on 1300 300 820 or by emailing us on [email protected]

Here’s how it works. You may be able to receive a tax-free contribution from the Government when you make a non-concessional (after-tax) contribution to your super account.  The maximum entitlement that can be received is $500 where your total income is $41,112 or less in the 2021/22 year. This reduces on a sliding scale and cuts out if your total income is above $56,112 in the 2021/22 year.

This is, of course, provided you satisfy work, income and age tests.

Please note that the income threshold test for the co-contribution is your total income, which is calculated as follows:

Total income (assessable income + reportable fringe benefits + reportable employer super contributions – allowable business deductions).

In very basic terms, ‘salary sacrificing’, or ‘salary packaging’ means using some of your before-tax salary to pay for something. In superannuation terms, it is usually an arrangement between you and your employer to contribute some of your before-tax salary into your superannuation account.

In the 2021/2022 financial year, the maximum that can be contributed as before-tax payments is $27,500, this includes your employer SG payments of 10%.

Please note that any after-tax contributions made, where you obtain a tax deduction, are included in this contribution limit.