More ways to get in touch

July 12 | 2 min read

Staying on top of your life admin can be hard, which is one of the reasons instant lines of communication like web chat and chatbots are becoming increasingly popular – they deliver the great customer service you’re used to, but you don’t have to pick up the phone!

  • Online web chat

We’ve launched online web chat. Simply go to our page www.visionsuper.com.au and when it’s available, a chat box on the bottom right of your screen will appear saying “Chat with us today”. Clicking on this button will activate the non-human interactive chatbot, Alice, who will answer your general queries until you request to talk to a member experience consultant. who’ll be able to help you with any questions about your account.

  • Alice, the interactive chatbot

If you ever need straight forward questions answered, Alice is here to help. Our very intelligent AI lives on our website at www.visionsuper.com.au and can be activated when you click on the “chat with us now” button.

She has been ‘trained’ by drawing on the expertise and knowledge of our financial planners, superannuation consultants and the insurance team and can answer general superannuation questions. For example, you can ask her how to update your personal details or about the conditions that must be met to make a withdrawal.

Chatbots are rapidly becoming a regular component of the customer service experience and are constantly evolving. Research shows that up to 80% of customer engagements can be handled by bots. 1

  • Email, phone, app still available

We know you expect the best customer service, regardless of the channel. This is why our webchat and chatbot complement our existing customer service offerings, and interactions with real people (either on the phone or in person) are still available.

You can contact us on 1300 300 820 between 8:30am to 5pm weekdays, or email us at [email protected] You can always come in to our offices and see us in person during our business hours too.

 

1 https://www.cpm-aus.com.au/wp-content/uploads/2019/07/CPM-CXI-Swinburne-The-Customer-Service-Experience-White-Paper.pdf 2019

July 12 |  2 min read

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