More ways to get in touch

July 12 | 2 min read

Staying on top of your life admin can be hard, which is one of the reasons instant lines of communication like web chat and chatbots are becoming increasingly popular – they deliver the great customer service you’re used to, but you don’t have to pick up the phone!

  • Online web chat

We’ve launched online web chat. Simply go to our page and when it’s available, a chat box on the bottom right of your screen will appear saying “Chat with us today”. Clicking on this button will activate the non-human interactive chatbot, Alice, who will answer your general queries until you request to talk to a member experience consultant. who’ll be able to help you with any questions about your account.

  • Alice, the interactive chatbot

If you ever need straight forward questions answered, Alice is here to help. Our very intelligent AI lives on our website at and can be activated when you click on the “chat with us now” button.

She has been ‘trained’ by drawing on the expertise and knowledge of our financial planners, superannuation consultants and the insurance team and can answer general superannuation questions. For example, you can ask her how to update your personal details or about the conditions that must be met to make a withdrawal.

Chatbots are rapidly becoming a regular component of the customer service experience and are constantly evolving. Research shows that up to 80% of customer engagements can be handled by bots. 1

  • Email, phone, app still available

We know you expect the best customer service, regardless of the channel. This is why our webchat and chatbot complement our existing customer service offerings, and interactions with real people (either on the phone or in person) are still available.

You can contact us on 1300 300 820 between 8:30am to 5pm weekdays, or email us at [email protected] You can always come in to our offices and see us in person during our business hours too.


1 2019

July 12 |  2 min read

Must Reads

Feature, Investments, must read  |  4 min read

Rising Interest Rates

For the first time since November 2010, the Reserve Bank of Australia (RBA) increased the cash rate at its May 2022 meeting.

General, Investments, must read  |  3 min

Investment Update – March 2022

After strong gains through much of 2021, global equity markets fell moderately during the March quarter but the Australian share market outperformed and rose moderately.

Feature, Fund news, Investments, must read  |  8 min read

US Inflation

It has been over a year since COVID-19 ended one of the longest equity bull markets in US history. Governments and central banks responded quickly and, as a result, global equity markets have not only recovered but some have hit record highs.

Feature, Fund news, Investments, must read  |  2 min read

Investment update March 2021

Auction clearance rates have recently reached elevated levels and this has coincided with very strong growth in house prices across Australian capital cities.

Build a better future for you and your family

Invest in your future self

Sustainable products, quality advice, education and of course, low fees.

You have options when it comes to saving in your super and drawing from it on retirement. Find out which of our retirement products is most suited to you.

The Latest

Fund news, General  |  3 minutes

Message from the CEO – EOFY 2022

Our focus at Vision Super is always on generating the strongest possible results for members, but sometimes macro economic conditions and markets are in your favour, and sometimes they are not.

General, Investments  |  5 minutes

Investment Update FY2022

The investment environment during the financial year had two distinct periods. In the first half of the year, the environment was generally favourable, however, the second half was very different.

About us, Fund news  |  2 minutes

Vision Super and Active Super explore merger

Vision Super is announcing that it has signed a Memorandum of Understanding with Active Super, to explore a potential merger.

Already a Vision Super member?

The great news is you can now open your pension account online through the secure site.

Not a Vision Super member?

You’ll just need to open a Vision Personal account first and then you can transfer across to a Vision Super pension.