Frequently asked questions

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Accumulation members

For Employers using SAFF, the address details changes will automatically flow through to Vision Super via their file.

DB Members and ad-hoc address updates for Accumulation members

Employers can update an address for a member anytime via the Employer Online portal. Go to Member Maintenance > Search for and select the member > Click Edit and the follow the prompts.

Accumulation members

For Employers using SAFF, the Termination details will automatically flow through to Vision Super via their file.

DB Members and ad-hoc Terminations for Accumulation members

Employers can process a Termination for a member anytime either by submitting Form 19 which you can find on the website under resources or via the Employer Online portal. Just following the path Member Maintenance > Search for and select the member > Click Terminate and the follow the prompts.

Please send an email to [email protected] detailing your request or call the Employer Hotline on 1300 304 947

We do not currently charge a fee to use our Clearinghouse solution, but per the Clearinghouse agreement we do reserve the right to change this at any time.

You can resent your password but visiting the Employer login page and clicking the Forgotten your password? Link.

If you have any issues with resetting your password, please call the Employer Hotline on 1300 304 947.

If you call us on 1300 304 947 we can arrange for booklets and PDS to be delivered as well as our induction video that’s available for new employees.

You can claim certain deductions on contributions made to complying super funds on behalf of employees under the age of 75.

For employees over 75, you may only claim a deduction if an industrial award, determination or state award agreement requires a contribution.

There are rules and exclusions that apply so make sure you’re familiar with the information provided on the ATO’s website.

You can claim certain deductions on contributions made to complying super funds on behalf of employees under the age of 75.

For employees over 75, you may only claim a deduction if an industrial award, determination or state award agreement requires a contribution.

There are rules and exclusions that apply so make sure you’re familiar with the information provided on the ATO’s website.

When an employee earns over $450 per week you must pay them the superannuation guarantee (SG), which is currently 9.5% of their income, to super. If your employer is under 18, they must also work for more than 30 hours per week to qualify.

You need to keep your employee’s superannuation records for five years. This includes detailed information about super contributions, fund details, how their superannuation guarantee was calculated. For the full details on what super rules you need to adhere to as an employer, please visit the ATO’s website.

If you change your employer in most instances you can request, they pay your super into your Vision Super account. Simply fill in the Choice of Fund form and hand it in to your payroll officer.

If you have to go with your employers default super fund you may be able to keep your insurance benefits with us because your insurance cover with Vision Super doesn’t necessarily cease when you change employers (provided that you satisfy the terms and conditions contained within the relevant insurance policy).

We’d encourage you to talk to us before you engage a lawyer. Vision Super pays more than 85% of insurance claims, so the likelihood is your claim will be paid if you work with us directly, and you’ll end up with more of your money. Many lawyers advertise that they’ll work for you on a ‘no win, no fee’ basis, but if your claim is approved, they may take a large chunk of your payout – it can be around 30% of an entitlement. Our insurance team is here to help you through every step of the claims process, including all the paperwork, without having to get a lawyer involved and potentially losing money you need to pay for medical treatment or maintain your lifestyle.

Call us on 1300 300 820, and we will send you the required information. Your employer or legal representative may also call us to enquire on your behalf.

Yes, you can cancel your cover at any time. Any cancellation or reduction of cover will take effect from the date we receive your request or the date you specified in your request (as long as it’s after the date we receive it). If you are replacing your existing cover with an alternative cover, before cancelling we recommend that you have your replacement cover in place first. To talk to us about cancelling a policy, please call us on 1300 300 820.

If you are thinking about changing your insurance please consider seeking financial advice before making any changes to make sure it is right for you and your needs and circumstances.

 

You may be able to get cover if you have a pre-existing medical condition. You will just need to apply to remove the pre-existing condition exclusion when you join by filling in a Personal Statement. Our Insurer will review your application taking into consideration any pre-existing conditions and general health and advise if your request has been accepted.

If your application is unsuccessful,  there will be a two-year Pre-Existing Condition (PEC) exclusion on Death and TPD cover and Income Protection cover. This means that no benefit will be paid if you are totally and permanently disabled, terminally ill or die as a direct or indirect result of a pre-existing medical condition in the first two years of your insurance cover.

You can have multiple income protection policies, and there are legitimate reasons why people choose more than one product.

However, some income protection policies prevent claimants from receiving more than a certain percentage of their gross salary while off work. What that means is you could have three income protection policies that all offer payments equalling 75 per cent of your gross salary, but you wouldn’t be able to claim the full amount from all three. You would typically be limited to a combined maximum of 75 per cent across the policies.

Yes. You can have more than one death, or death and TPD policy in addition to the one you hold in your Vision Super account. However, depending on your circumstances rather than managing multiple policies it might be as simple as increasing the cover you have with us without the need for further medical assessments. It is generally more cost-effective to have one policy so that you are not paying premiums on more than one policy.

It depends how your details have been changed. The most common request is changing a surname due to marriage, which you can do with a certified copy of your marriage certificate, and a Vision Super “Change of Personal Details form” found here: view form

If you have changed your name another way, we recommend you contact us first on 1300 300 820 so we can outline what documents we need to change your details without issue.

If you want to change your address, you can do this by logging onto the secure member portal online, or calling our Member Services team on 1300 300 820.

You can check your balance 24/7 via Vision Online, our secure member secure site, or via the Vision Super app for mobile devices. You can also contact our Member Services on 1300 300 820 or by emailing us on [email protected]

Here’s how it works. You may be able to receive a tax-free contribution from the Government when you make a non-concessional (after-tax) contribution to your super account.  The maximum entitlement that can be received is $500 where your total income is $39,837 or less in the 2020/21 year. This reduces on a sliding scale and cuts out if your total income is above $54,837 in the 2020/21 year.

This is, of course, provided you satisfy work, income and age tests.

Please note that the income threshold test for the co-contribution is your total income, which is calculated as follows:

Total income (assessable income + reportable fringe benefits + reportable employer super contributions – allowable business deductions).

In very basic terms, ‘salary sacrificing’, or ‘salary packaging’ means using some of your before-tax salary to pay for something. In superannuation terms, it is usually an arrangement between you and your employer to contribute some of your before-tax salary into your superannuation account.

In the 2020/2021 financial year, the maximum that can be contributed as before-tax payments is $25,000, this includes your employer SG payments of 9.5%.

If you’re contributing by BPAY, it can take Vision Super up to two business days to receive your contribution, then up to three business days to process, although most are done the same day they are received. This will depend upon your financial institution’s processing times.

If you’re contributing by cheque, you will need to allow enough time for your chosen postage method to reach us. Once it has arrived, it can take up to five working days to process.

We can also process contributions by EFT, however, this may take up to three business days.

Best Doctors can help you if you are dealing with an illness, or a chronic or serious condition.

Through your insurance, you and your family get access to Best Doctors which connects you with a network of 50,000 leading medical specialists from around the world. It offers a second opinion when you need it most, to make sure you received the right diagnosis and are on the best treatment plan. You can use Best Doctors at anytime, anywhere, as often as you need for no extra cost, and it’s completely confidential.

Ethical investment (or responsible investment) in a super fund is when an investment is selected to complement views on moral, environmental or political matters. There are ethical super funds dedicated to these specific investment options and funds that offer normal and ethical investment options.

Our platinum rating from SuperRatings mean we’re in the top 25% of super funds rated by SuperRatings for best value for money superannuation. We’ve been awarded the rating 11 years in a row.

Vision Super members pay an administration fee to cover the administrative and operational costs of the Trustee. For more information, please read the relevant guide for Fees and costs.

Generally, any before-tax money that you pay into your superannuation fund (for example, your super guarantee payment, or salary sacrifice payments) is taxed at 15%.

The earnings that your fund makes are also taxed (but not the pension untaxed products). And, when you retire and apply to draw an income from your super fund (an account based pension) this is tax-free if you are over 60 years. For more information, please refer to our additional guide on how super is taxed.

It’s important that you provide your tax file number to your super fund or you could be inadvertently paying too much tax.

By calling 1300 300 820, Vision Super members have access to free, one-off advice with one of our financial planners about their options and benefits. This includes insurance options, investment choices, Vision Super products, and other basic information.

We also offer in-depth personal advice by appointment, to discuss at length different topics super and non-super related depending upon your personal financial needs.

We are required by law to charge for this advice. Advice about superannuation and retirement products may be deducted directly from your Vision Super accumulation account. Set fees apply each time we provide you with advice about:

  • Personal advice relating to your super
  • Retirement strategies
  • Insurance
  • Estate planning
  • Reviews of our advice

Unlike financial advisers who work for banks or other retail organisations, your Vision Super financial planners don’t receive commissions or bonuses for financial advice and are only paid a salary.

Their advice is always in your best interests, and you never need to worry whether they’re recommending a product because they want the commission or they’re trying to earn a bonus.

Vision Super is an industry fund, run only to benefit our members. We aim to keep our fees as low as possible so there’s more in your pocket when you retire.

Yes. If you have existing death, death and total and permanent disability (TPD), and/or Income protection (IP) cover through another superannuation fund, you can apply to transfer this cover to your Vision Personal account.

To transfer your cover, you need to meet certain conditions – for further information, please read the Vision Personal insurance guide.
Remember to check your current insurance arrangements including benefits and fees (different insurance arrangements have different terms and conditions, e.g., exclusions). If you are transferring your insurance cover from another super fund, make sure your application to transfer to Vision Super is accepted before you transfer your money from or cancel the insurance cover you have in the other fund.

We’re open to everyone and you’re welcome to start an account with us no matter who you work for.

In most cases, changing jobs doesn’t mean you have to change super funds. To take Vision Super with you when you change jobs, simply complete the Choice of fund form and hand it to your new employer.

By choosing to stay with Vision Super, you can avoid ending up with multiple funds, multiple sets of fees and excess paperwork.

Centrelink needs to know some details so they can calculate payments such as the age pension. We provide this information directly to Centrelink electronically, on your behalf, every February and August. You can request a Centrelink schedule from Vision Super at any time.

No. Once you have opened an account you cannot make any additional contributions. However, you can close your existing account and open a new account, combining any additional contributions with your existing balance.

Important to know: Government changes to deeming rules could affect you if you choose to close your current account and open a new one. To find out whether your entitlements – including the age pension – could be reduced, so we recommend seeking financial advice first.

You have access to make lump sum withdrawals (over and above your income payments) however, with the Non-commutable allocated pension this is limited and you can only commute your pension by transferring your account balance into an accumulation plan.

Your regular income payments will be paid directly to a personal or joint bank account nominated by you in your application form. You can choose to receive payments twice monthly, monthly, bimonthly, quarterly, four-monthly, six-monthly or annually.

You need to have met preservation age and have a minimum investment amount of $10,000.

Eligibility for the government age pension depends on your age, residency status, and the income and assets tests. How much you receive is subject to the income you receive from other sources (including your superannuation) plus the value of your assets. If you are eligible, for all or part of the government age pension, then combining it with your Vision Super pension can work well. You can use the age pension to meet basic living costs and spending money can come from your Vision Super pension.

When you open your account, you’ll have the option of nominating your spouse as a ‘reversionary beneficiary’. This means that if you die, the Income Stream will change ownership to your spouse and regular payments from your account will be paid to your reversionary beneficiary. Your spouse will then have the option of withdrawing the funds if he/she meets preservation age and rules. Alternatively, you can nominate a binding or preferred non-binding beneficiary or legal personal representative.

How long it will last depends on the amount of money you start with, the rate at which you withdraw income (or lump sums), and other factors such as investment returns and fees. There is no guarantee your Retirement Income Stream will provide an income for the rest of your life and payment will only continue to be made until your account balance is exhausted. Ensuring you plan and budget appropriately may assist with helping your money last. Our future lifestyle calculator may be able to help see if your super is on track and plan where you would like to be

Our online Retirement Guide can help you understand the steps you need to take to start planning for your retirement. You can:

  • Review your current situation
  • Work out what your goals are
  • Explore strategies to increase your savings
  • Use a range of tools and resources.

You can also enter your current super balance into the Super Modeller calculator and receive a projection of the estimated annual retirement income you could receive once you stop working. Try it now to see what you might be able to achieve using a few basic strategies.

This is the age at which you can access your super.

DATE OF BIRTH        PRESERVATION AGE

Before 1 July 1960                              55

1 July 1960 – 30 June 1961                56

1 July 1961 – 30 June 1962                57

1 July 1962 – 30 June 1963                58

1 July 1963 – 30 June 1964                59

After 30 June 1964                              60

Cash investment options are generally a combination of money in the bank and money invested for a short time in money market securities, such as bank term deposits and bank bills.

If you are risk averse or working to a short timeframe, then a Cash option that typically provides stable, low risk returns may be suitable for you. This type of investment option will protect the value of your superannuation, but the returns will often be low compared with other investment options.

The risk associated with cash investments is generally minimal, although the returns are also minimal. Cash can be a safe haven in times of economic uncertainty, and occasionally you may wish to preserve capital by allocating some of your super to cash.

We recommend that you obtain financial advice before making any decisions about investing in our Cash option.

To book an appointment with a Vision Super financial planner, either call us or complete our online appointment form:

Go to the form to book an appointment online >

Call our Contact Centre on 1300 300 820 (Monday to Friday 8:30am to 5pm).

Advice fees may apply, which will be discussed with you before any work is undertaken.

We don’t charge switching fees, so there is no impact on your super account balance from switching between investment options. However, if you have the right investment risk profile and your investments are matched up to your risk profile, you shouldn’t be needing to make switches regularly.

From time to time you should review your risk profile, maybe when you are first starting out in the workforce, are in the middle of your working life, a few years away from retirement and/or going into retirement. Otherwise the investments you have in superannuation should be a ‘set and forget’ strategy where you ride the ups and downs of the investments over a longer period.

You can switch investment options for some, or all, of your account balance, future contributions, or both. You can also nominate which investment option you would like your withdrawals to be made from.

You can switch between investment options by logging into our website, or the Vision Super app, or by sending us a completed Investment choice form. You can also call us, on 1300 300 820 (Monday to Friday 8:30am to 5pm).

Investment switches are processed based on the unit prices of the relevant investment options declared on the next business day after we receive your switching request, unless there is a delay with processing due to abnormal market conditions or system failure.

Frequent switching between investment options and trying to second-guess the market can be risky, particularly for high-risk investment options designed to be held in the long-term (6-12 years). You should switch only after a thorough review of your long-term investment strategy.

We recommend that you obtain financial advice before making any decisions about switching between investment options.

To book an appointment with a Vision Super financial planner, either call us or complete our online appointment form:

Go to the form to book an appointment online >

Call our Contact Centre on 1300 300 820 (Monday to Friday 8:30am to 5pm).

Advice fees may apply, which will be discussed with you before any work is undertaken.

Growth assets are higher risk but offer a higher potential return compared to defensive assets. They aim to grow the capital that’s invested and provide some income. Defensive assets are lower-risk investments which aim to protect the capital invested while providing an income.

The classification of assets into either growth or defensive has the advantage of simplicity, but it also has limitations when used as an indicator of risk. The classification does not capture diversification, which can have a larger impact on reducing the overall portfolio risk when assets are combined.

Another issue is that different people may have different classifications for the same asset type because there are no regulations governing this area and no clear guidance by the regulators on a standardised growth/defensive split. Classifications of growth or defensive assets may also change over time depending on market conditions and pricing.

We believe that there needs to be greater consistency and transparency in how super funds arrive at their growth/defensive mixes. But in the absence of regulations, there are going to be differences in practice and opinion. To avoid any potential misunderstandings, Vision Super does not publish the growth/defensive split of our investment options.

Compound interest is the interest that is earned on money that was previously earned as interest.

For example, if you have an investment of $100 that pays interest of 5% every year, then in the first year you will be paid interest of $5 over the year (5% of $100).

What happens in the next year? That’s where compounding comes in. You will not only earn interest on your initial $100 deposit, you will also earn interest on the $5 interest that you earned in the first year.

That means you will earn $5.25 in the second next year because your account balance is now $105, even though you didn’t make any deposits. This may not seem like much of an increase, but the effects of compounding becomes  more dramatic over long periods of time. After 30 years, your initial $100 investment would be worth $432.19, and that year you would be paid $21.61 in interest.

Each year your interest earnings will accelerate even more due to compound interest. This cycle leads to interest and account balances going up at an increasing rate, which is sometimes known as exponential growth.

Of course, if you’re borrowing money, compounding works against you. You owe interest on the money you have borrowed, and so your loan balance can then increase over time, even if you don’t borrow any more money.

We take our responsibility as a long-term investor very seriously. We believe that long-term prosperity of the economy and the well-being of our members depends on a healthy environment. It follows then that good governance within our own day-to-day operations, as well as within the companies we invest in, has an effect on the health of our environment, and therefore the health of us all.

We also believe that environmental, social and governance issues and sustainability considerations are important within the context of optimising (net risk-adjusted) returns for our members.

Vision Super considers ESG (Environmental, Social, and Governance criteria) risks to be material risks that have the potential to affect the interests of our members. Climate change is one of the primary risks we take into account in our investment decision-making. We’re dedicated to the management of the risks, and taking advantage of the opportunities associated with climate change. The carbon intensity of our portfolio is considerably lower than that of the market as a result.

We require our investment managers to take the principles of long-term ESG investing into account and to integrate sustainability research into the portfolios that they manage. In the course of conducting their research on companies to invest in, our investment managers look at how climate risks may affect a business’s long-term value. Their investment criteria tend to lead them to high growth companies that typically operate in less carbon-intensive industries. Our active fund managers are also required to factor in a transition in line with the Paris goals of keeping climate change to 1.5C above pre-industrial levels, and we regularly engage with them on how climate risks are factored into the assessment of particular portfolio positions.

Our passive indexed Australian and International equities portfolios are managed against a low carbon benchmark. The term “passive indexed” means that these portfolios have been constructed to closely mimic the performance of a market index. When we say they are “managed against a low carbon benchmark”, it means that the amount that is invested in each company will vary depending on their relative carbon emissions. As a result these portfolios invest less in companies with high carbon emissions and more in companies with low carbon emissions, and this results in these portfolios having less carbon emissions than a similarly sized pure index portfolio would emit.

Vision Super will not invest at all in some products that we consider particularly damaging and high-risk. Currently, we don’t invest in companies that derive material revenue from the manufacture or production of tobacco, controversial weapons such as land mines, cluster bombs and nuclear weapons, and the mining of thermal coal and tar sands.

We are very active in exercising our shareholder votes. We believe that engagement, rather than divestment, is the most effective strategy to improve the way companies operate, reduce environmental impact and increase transparency. By applying the voting power that comes with owning listed equities, we can encourage companies to do better.

Vision Super is a signatory and member of a range of organisations that promote responsible investing in the superannuation industry, including the Principles for Responsible Investment (PRI), the Australian Council of Superannuation Investors (ACSI) and the Responsible Investment Association Australasia (RIAA). We are also a signatory to the Global Investor Letter to governments on Climate Action, the Paris Pledge for Action (Paris Climate Change Agreement), the Workforce Disclosure Initiative (WDI) and a support investor of the Climate Action 100+ initiative.

For more information about our sustainable investment activities visit:

Our page detailing our approach to Sustainability >

Our page detailing how we engage in Active Ownership >

In our PDS we disclose “Investment fees and costs” and “Transaction costs” that include investment expenses relating to the investment management of Vision Super’s assets.

Investment fees and costs include investment expenses relating to the investment management of Vision Super’s assets, such as base and (in very few cases) performance-related fees paid to investment managers and advisers, management fees charged in investment vehicles, asset consulting fees, bank fees, custodian fees and internal Vision Super costs related to the management of the Fund’s assets.

Transaction costs include explicit transaction costs incurred by investment managers such as brokerage, settlement costs and stamp duty, as well as buy sell spreads charged by our investment managers or in underlying investment vehicles.

Investment and transaction fees and costs are not deducted directly from your account. Investment and transaction fees and costs are indirect fees that are deducted from the investment option unit prices and are therefore reflected in the returns allocated to your account through changes in the unit prices.

For more detail, read about the current investment fees for each option here >

Premixed options are made up of multiple asset classes, like shares, property, cash and bonds, while the single sector options are made up of a single asset class. This means the premixed options are more diversified than the single sector options.

Diversification is a method of reducing investment risk as different asset classes can react differently to the same economic event. It means spreading your investments both across and within multiple asset classes. The principle is that the more you diversify your portfolio, your risk is mitigated against a single asset performing badly and does not necessarily result in your whole return being poor or negative.

However, it’s important to understand that all investments have some level of risk, and you can never diversify away market risk, which is risk that affects the whole market.

Our premixed options provide a degree of diversification across asset classes and the underlying investments.

By their nature, single sector options are not diversified across different asset sectors but do employ diversification within the underlying investment. The Innovation and Disruption option is the least diversified of our options because its focus is on a small number of companies that use technology in an innovative way or disrupt their industry.

You can invest in one or more of our premixed options, each with asset allocations determined by us. Or if it suits your investment plan, you can also choose your own asset allocations using our single sector options, or invest in a combination of premixed and/or single sector options.

For more information about the risks of investing in superannuation, you can read the Vision Super Product Disclosure Statement for each product.

Find our Product Disclosure Statements here > 

The latest monthly investment returns for the Vision Super investment options are available here >

These investment option returns are shown after investment fees and costs have been taken out, and for super plans, after tax has also been taken out.

Returns may go up and down, so past returns are no indication of future performance.

Everyone’s tolerance to risk is different and it often changes as we progress through life. There are times when you are well placed to take strategic risks, and there are times when you want to sit tight and play it safe. The timing is also dependent on what’s going on in the wider world, and financial markets. Overall though, we all have an individual level of comfort with risk.

The best way to work out your risk profile is to have a discussion with one of our financial advisers. They will take you through a questionnaire that will help determine what amount of your money should be allocated to growth (higher risk) investments such as shares and property, and what amount should be allocated to defensive (lower risk) investments, like cash and fixed interest. They will then discuss your investment options, and provide you with a set of recommendations.

You can book an appointment with one of Vision Super’s financial planner to arrange an appointment. Advice on certain single superannuation issues, like your investment options can usually be provided at no cost to you.

To book, either call us or complete our online appointment form:

Go to the form to book an appointment online >

Call our Contact Centre on 1300 300 820 (Monday to Friday 8:30am to 5pm).

The investment option that’s right for you depends on what stage in life you are in, and how much you’re willing to see your balance go up and down.

As a rule of thumb, younger people may be able to take on more risk as they are investing for a longer time period, while people nearing or in retirement may not want to take on as much risk, since they’re accessing their super or preparing to. This is what we refer to sometimes as a risk profile.

The best way to make sure that you are in the right investment option is to discuss your risk profile with a qualified financial adviser. They will be able to recommend the option that’s best suited for you.

You can book an appointment with one of Vision Super’s financial planner to arrange an appointment. Advice on certain single superannuation issues like your investment options, can usually be provided at no cost to you.

To book, either call us or complete our online appointment form:

Go to the form to book an appointment online >

Call our Contact Centre on 1300 300 820 (Monday to Friday 8:30am to 5pm).

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