For most people, super will grow into one of their largest financial assets, so it’s important to keep it secure.
Vision Super has advanced cyber security systems in place to protect your account(s), including multi-factor authentication (MFA) which is required each time you log in.
Using additional verification methods to verify your identity helps us protect your account(s) – and your personal information – against unauthorised access.
Rest assured, we also actively monitor accounts for suspicious activity, investigating quickly and thoroughly if we have concerns.
If you think your Vision Super account may have been compromised, contact our Member Services team immediately on 1300 300 820.
The government has launched a new initiative to help Australians stay safe online. The Act Now. Stay Secure. campaign is educating Australians on the simple cyber safe actions that everyone can take every day to protect themselves. Visit actnowstayseScure.gov.au to learn more.
A weak password is like leaving your front door open for scammers. Always use a strong, unique password or, even better, a passphrase like MyD0g$t1nk$, for your online accounts and never share it with anyone else. Another alternative is to use a password manager that will create highly complex passwords and remember them for you. It is important to use unique passwords for each of your accounts. Enabling Multifactor Authentication where available will provide an extra layer of additional security. You can find out more about creating secure passwords at cyber.gov.au
Scammers often send fake emails and text messages pretending to be banks or government agencies, trying to trick you into clicking malicious links. Always access the Vision Super online account through our website www.visionsuper.com.au, or by typing this web address into your browser. If you receive an unexpected message about your super, do not click any links or open attachments Instead, contact Vision Super directly on 1300 300 820 to verify the request. For more tips on avoiding scams scamwatch.gov.au
Scammers rely on confusion and urgency. If you receive a suspicious call, email, or message about your Vision Super account, stop and verify it. Report any potential scams on your Vision Super account to us immediately on 1300 300 820 or submit a scam report to scamwatch.gov.au or the Australian Cyber Security Centre.
Your personal and financial information is highly valuable to hackers, so keep it safe. Regularly check your Vision Super account for any unusual activity and avoid logging into your account on public Wi-Fi. If Vision Super calls you to discuss any aspect of your super, our number will come up on your phone as 03 991 3222 and you will have the option to return the call via our main contact centre number. For more financial security advice, visit moneysmart.gov.au
Be cautious about what information you share in public or on social media, particularly when it comes to your super or finances. Scammers can use seemingly harmless information like your birthdate or email address to steal your identity. If you suspect your personal details have been compromised, contact Vision Super immediately and visit idcare.org for expert advice on identity theft protection.
Member Hotline
1300 300 820
Employer Hotline
1300 304 947
Retirement Hotline
1300 017 589
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