These quick fixes may help.
Following the merger, all members now have just one member number, even if you have multiple accounts. You should use the new member number provided in the email we sent you about setting a new password, or contact Member Services on 1300 300 820 if you need help.
Following the merger, all members now have just one member number, even if you have multiple accounts. You should use the new member number provided in the email we sent you about setting a new password, or contact Member Services on 1300 300 820 if you need help.
The code can take a few minutes to come through to your phone or email. There is an option to receive another code. But if you click this and the first code comes through it won’t work and you will have to wait for the second code.
Alternatively, we may not have your current details registered on your account. Please call Member Services on 1300 300 820 and they will help you get set up.
This may be because you asked for a code a second time and you are trying the original code which will no longer work. In this case wait for the second code to come through. If nothing comes through request a code again.
You should use the new member number provided in the email we sent you about setting a new password. Please contact Member Services on 1300 300 820 if you need help.
As your account was transferred in the merger, Member Online only shows the transactions since the merger date of 1 March.
In the coming weeks, you should be sent an Exit Statement confirming the balance that was transferred from Active Super to Vision Super on 1 March. This will also contain your transaction history from 1 July 2024-28 February 2025.
Member Hotline
1300 300 820
Employer Hotline
1300 304 947
Retirement Hotline
1300 017 589
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