We know that things change, so we’ve made it as simple as possible for you to update or cancel your insurance cover to suit your situation.

When making any decisions about insurance, ensure you consider the applicable Product Disclosure Statement for your membership. A summary of the changes you can make is shown here. Policy terms and conditions apply.

Making changes after important events

There are a number of important events – what we call ‘Key Life Events’ – that may cause you to want to change your cover. If you submit an application form within 90 days of any of the following Key Life Events happening to you, you’ll find the process to change your cover simple and easy, if eligible.

• Getting married.

• Having a baby or adopting a child.

• Taking out a new mortgage. This must be a mortgage on your primary home. This excludes refinancing, investment property and land.

• The death of your spouse.

• Getting divorced.

• Sending your child off for their first day at primary or secondary school.

• Becoming eligible for a Carer Allowance from Centrelink.

Make a change

Making general changes

• For general changes, if you have not had a ‘Key life event’, use the Insurance application/variation form and if you are applying for an increase, you must also complete the Personal statement – form 3.

Changes related to Key Life Events or salary increases

• For changes when you have had a ‘Key life event’ in 90 days, use the Insurance application/variation for Key life events form

• For salary increases in the last 60 days, use the Increase your income protection cover form.

Transferring your insurance

• To transfer your insurance from another fund or insurer to our fund, click here.

Applying for cover as a casual employee

• If you are a casual employee and want to apply for cover, use the Insurance application/variation form (Personal plan accounts) or Insurance application/variation form (Super Saver accounts) and complete the Personal statement – form 3.

How to cancel your cover

If you wish to cancel or reduce your cover it’s not difficult, but before you do there are a few things to be aware of:

• Once your insurance is cancelled, you won’t be able to claim for any events or conditions that happen after the cancellation takes effect. 

• If you cancel and then decide you want cover again, you will need to make a new application, which might require medical evidence. If your new application is approved by the insurer, it may be subject to exclusions, special conditions and/or premium loadings.

• If you are replacing your existing cover with alternative cover, we recommend that you don’t cancel your existing cover until the replacement cover is in place.

To cancel all or part of your insurance cover you can:

• Send us a written notification.

• Complete an Insurance application / variation form. 

• Log in to the secure member portal and make the request online.

• Call us on 1300 300 820.

Please know that you do also have the option to cancel or reduce your TPD cover but retain your Death only cover.

Any cancellation or reduction of cover will take effect from the date we receive your request or the date you specified in your request, as long as it’s after the date we receive it.

If you’re unsure about cancelling, we encourage you to seek some independent financial advice.

We know that things change, so we’ve made it as simple as possible for you to update or cancel your insurance cover to suit your situation.

When making any decisions about insurance, ensure you consider the applicable Product Disclosure Statement for your membership. A summary of the changes you can make is shown here. Policy terms and conditions apply.

Making changes after important life events

There are a number of important events – what we call ‘Life Events’ – that may cause you to want to change your cover.

You have the opportunity to apply to increase your existing cover with limited health questions when specific events occur in your life that would generally increase your need for insurance. These events are:

1.  You take out a new mortgage on your primary residence 

2.  You adopt a child or become a parent 

3.  You get married or divorced 

4.  You start of end a de facto relationship 

5.  Your spouse or de facto partner dies 

6.   You have a child who attends primary or secondary school for the first time, or 

7.  You first become eligible for Carer Allowance payable by Centrelink. 

 A few more points to note

• You’ll need to be under 60 years old at the time of your application

• You cannot have applied for a life event increase in the previous 12 months 

• You must provide evidence the life event took place as outlined in Application for life event cover form  

• You need to submit the Application for life event cover form within 60 days of the event.  

For full details, please refer to relevant Product Disclosure Statement.