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The file upload feature is temporarily unavailable. We apologise for any inconvenience caused. If you need assistance, contact our Member Services team on 1300 300 820 or email us at [email protected]

File uploads

It’s easy to share forms and documents with us electronically – simply use our secure file upload form below. We’ll only contact you if there’s an issue with the information you’ve supplied.

You can upload a maximum of six files at one time. Each file must be no more than 30MB in size and 70MB in total if you are uploading multiple files.

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Accepted file types: pdf, jpg, gif, png, jpeg, Max. file size: 256 MB, Max. files: 6.
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    You can only upload the following file types:
    • .pdf (best for scanned documents or forms)
    • .jpeg, .jpg, .png or .gif (best for images)
    If you’re a Windows user, you can check the format of your file by right clicking on your file and selecting ‘Properties’. If you’re an Apple user, hold down the control button, click on the file and select ‘Get Info’. You might need to save your file in a different format, either using the ‘Save As’ or ‘Save a Copy’ function. If you cannot change the file type, copy and paste the information into a Word document and save as a PDF.
    If your file is more than 30MB, you will need to reduce the size. You can check the size of your file by following the same steps outlined above to identify your file type. If your file is a PDF, you can use the Adobe PDF compressor, a free online tool, to reduce the size of your file. You can also use your mobile phone to take a photo of your document and crop out any empty space around the image. Save the image to your files or email a copy to yourself, selecting the smallest size when prompted.
    Make sure you are not trying to upload the same file or a file with the same name. Rename the file and try again.

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    Scheduled maintenance

    Our secure websites will undergo scheduled maintenance on Friday, 12 December 2025, from 6:00 pm to 7:30 pm. We apologise for any inconvenience this may cause.