Online payments now available for pension members

23 September, 2025 |

Great news! If you have an Account-based pension with us, you’ll now be able to request a withdrawal online. No more paper forms!

General Manager Strategy and Growth, Sean Ellis, says this will be a welcome change for many members. “The current process relies heavily on manual forms, which can seem slow compared with online,” he says.

“Online withdrawals mean faster, more secure and more transparent access to retirement funds for our members.”

To access this service, you simply need to log into your online account to request the payment, which will go into the bank account we make your regular pension payments into. Please note, an online withdrawal limit of $50,000 will apply, and if you change bank accounts we’ll request ID.

We are also developing online withdrawals for accumulation accounts, which we currently expect to be in production by the end of the year.

 


*Please note this service will not be available to members with Transition to retirement accounts.
23 September, 2025 |

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